Program Director

PROMESA R.H.C.F.•New York, NY

18d

About The Position

Under supervision of the Program Administration, the Program Director ensures quality care and oversees the functions of the 200 bed MICA population shelter according to DHS regulatory and accreditation requirements. This individual is responsible for the oversight and implementation of care and resources for the purpose of meeting the physical, emotional and social needs of clients. The Program Director provides supervision to the intake services and works with the Director of Client/Social Services to develop, implement, track, report, and evaluate measurable outcomes. The requirement listed below represent the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities as defined by the ADA to perform the essential functions of the job.

Requirements

Bachelor Degree in Social Work or related field, required
Seven (7+) years of experience with homeless population or special needs population (mental illness, substance abuse, HIV, etc.
Five (5+) years must be in a managerial position
Experience working with individuals and/or families facing homelessness
Experience in staff training and development
An understanding of funding and industry regulations and a track record of meeting compliance standard
Strong leadership, excellent organizational and communication skill
Ability to work on a strong team of professionals in a culturally diverse environment
Ability to multitask and to work and function under pressure

Nice To Haves

Master Degree in Social Work, preferred
Valid New York State LMSW, LCSW, or LMHC preferred

Responsibilities

Responsible for overseeing all aspects of the site's operation - service delivery, compliance to contracts, target (case management, employment, housing placements, medical and chart compliance, recreational activities, security, maintenance, food service if applicable, etc
Provide leadership, guidance, direction, and supervision to all staff to ensure accurate and timely completion of deliverables, targets and benchmark
Interview, hire, supervise, and set up training to program personnel to reach program goal
Conduct performance evaluations, disciplinary actions, resignations, and terminations
Monitor and maintain the fiscal condition of the progra
Develop program content to address clients' needs related to ADL, Time Management, Critical Thinking, shelter rules and regulation
Ensure and maintain all regulatory agency (i.e. Dept. of Health, OTDA, DHS, Coalition for the Homeless) standards are in compliance (related to food and emergency supplies, linen, personal belongings, client mail, laundry, personal care items, etc.
Understand all aspects of contract requirements and communicate this understanding to staf
Responsible for the overall administration of the site, food service, procurement of equipment and supplies for program and staff
Plan interpret all policies and procedures for staff; ensure implementation of all policies and procedure
Plan and organize program activities to maximize program contact's goals and performance targets as outline
Plan, coordinate and facilitate social/peer support and ADL event
Communicate with peers at other Acacia Network Shelters on issues related to client progress and best practice
Facilitate interdepartmental communication and conduct regular staff/departmental meeting
Set realistic weekly and monthly performance goals in accordance with contract requirement with reporting staff
Ensure accurate and timely reporting and statistical information for both Acacia Network management and regulatory agencies
Review the analysis of program and demographic client data to make programming improvement
Contact Food vendors and/or sub-contractors to ensure appropriate service deliveries and quality
Connect with community to build connections, gain support and troubleshoot issues/concern
Conduct periodic internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e. - address and investigate client complaints
Organize onsite and offsite training opportunities for professional development of staff
Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment
Troubleshoot client and direct reporting staff programs. And make decisions in accordance with program policies, procedures, and protocol
Provide assistance and follow-up in regards to critical incidents with client
Conduct and document one-on-one supervision of direct reporting staff to asses and improve work performance (i.e. identify training needs, professional development, etc.
Serve as the Incident Commander for the entire facility
Report all incidents that may subject Acacia Network to liability to the Program Directo
Review and sign all time sheet
Tasks may be modified, expanded and/or assigned over tim