Program Director

Shelter House • Fort Belvoir, VA

2h • $78,000 - $84,000 • Onsite

About The Position

The Program Director is responsible for overseeing the daily operations of Kennedy emergency shelter for up to 50 single households. Additional service delivery includes program development, Kitchen supervision, and facility maintenance of the following programs:
· Hypothermia Shelter
· Drop-in
· Outreach
Working as part of Shelter House’s Leadership Team, the Program Director develops strategies for accomplishment of organizational and program goals in accordance with agency philosophy and core values. The Program Director is responsible for ensuring that best practices are implemented according to program type. The Director will collaborate with Fairfax County’s Office to Prevent and End Homelessness and non-profit providers serving households to ensure continual progress of the 10 Year Plan to Prevent and End Homelessness.

Requirements

• A bachelor's degree in human services/related field or commensurate experience
• 4+ years of progressive program and staff management
• Ability to demonstrate excellent customer service, communication, teambuilding, and leadership skills.
• Strong communication skills
• Strong organizational and time management skills
• Ability to prioritize competing priorities and make sound judgements
• Creative, flexible, trauma informed
• Valid Driver’s License
• Willingness to work evenings and weekends when needed

Nice To Haves

• Master's degree in human services/ related field
• Experience leading/ supporting programs serving families or individuals experiencing homelessness.
• Experience leading/managing in a residential or shelter environment

Responsibilities

• Provide leadership, direction, and oversight for the Emergency Shelter, Hypothermia, Drop-in and Outreach.
• Actively participate in CoC meetings to promote interagency collaboration and continual progress of Fairfax County’s 10 Year Plan to Prevent and End Homelessness.
• Provide direct supervision to the Assistant Director of Programs (ADP), Assistant Director of Shelter operations (ADSO), Kitchen Manager, and Custodian. Ensure coverage of all essential duties during staff absences or vacancies, and supervise interns as needed.
• As the supervisor of the ADP, ensure the case management team implements a strengths-based, trauma-informed, solution-focused approach in all program types; support staff in delivering complex case management for cases that demand higher level solutions and provide support in handling mental or physical health crises.
• Support the ADP in ensuring compliance with Fairfax County HMIS requirements; monitor and verify the completion of client records and accuracy of data.
• As the supervisor of the ADSO, ensures the Residential team supports residents using strength-based, trauma-informed, housing focused models and maintains safety and security for shelter residents, as well as maintaining the building and the vehicle(s).
• Support the ADSO in assembling essential personnel to work during safety / weather emergencies; ensure safety and cleaning protocols are followed.
• Ensure that services are implemented in accordance with agency philosophy, best practices, grant and contract requirements and all applicable federal, state and local regulations
• Develop and maintain program specific internal policies, procedures, and workflows - in line with Shelter House policies - taking current contract/funder requirements into account.
• Ensure regular customer satisfaction surveys are conducted according to contract requirements as a method of ongoing program evaluation and incorporate feedback into program design as appropriate.
• Facilitate the client appeals process related to extension requests, discharges, etc.
• Support Data Program staff in ensuring compliance with federal, state and local standard; assist with file audits and record consistency; and prepare other reports for community education, quality assurance, and contractual needs.
• Work with Shelter House Finance Department to ensure efficient and appropriate expenditure of the program budgets and that program needs are met.
• Deliver speeches and presentations to external parties about the agency and homelessness at the request of the Development and/or Executive Team.
• Partner with the Community Coordinator to communicate program needs and track all in-kind donations, and support the Director of Development in cultivation community relationships to increase donor engagement, partnerships, and overall reach.
• Serve in an on-call rotation and assist staff in addressing crisis situations and coverage needs during vacancies.
• Exemplify the Shelter House core values (iCARE): Inclusivity, Collaboration, Accountability, Respect and Empowerment.
• Other Duties as assigned.

Benefits

• Medical, Dental & Vision Insurance
• 401K contributions with a 4% employer match
• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
• Two Semi-Annual Team Building Events

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 101-250 employees