Program Director

Securitas Security Services•Houston, TX

9h•$100,000 - $116,000•Remote

About The Position

The Global Clients Americas (GCA) Program Director plays a key leadership role overseeing multiple retail clients. This individual ensures operational excellence, client satisfaction, and strategic growth through proactive management and collaboration across multiple regions. The ideal candidate will bring a strong background in retail operations / managing retail clients, a deep understanding of customer service, and proven experience driving organic growth through relationship development, amendments, and proposals. They must be a confident communicator who takes initiative, works effectively with multiple District Managers, and thrives in a fast-paced, service-oriented environment.

Requirements

Bachelor’s degree or equivalent combination of education and experience.
5+ years of progressive leadership experience in operations, security program management, or account management.
Retail industry experience or experience supporting retail clients required.
Demonstrated success in managing multi-site or multi-client portfolios.
Proven ability to develop and present proposals, amendments, and growth plans.
Advanced proficiency in Microsoft Excel and PowerPoint; strong presentation and data reporting skills.
Strong business writing skills, with an emphasis on client proposals and communications.
Excellent communication and relationship management abilities.
Strong customer service orientation and sense of accountability.
Self-starter who takes initiative and can manage priorities independently.
Collaborative team player comfortable working with multiple District Managers and cross-functional teams.
Strategic thinker with strong analytical and organizational skills.

Nice To Haves

Experience with Smartsheet, Oracle ERP systems, or other workflow tools preferred.

Responsibilities

Serve as the primary strategic partner and trusted advisor for assigned retail clients.
Lead client communications, quarterly business reviews, and executive-level presentations.
Proactively identify opportunities for organic growth through amendments, expansions, and proposals.
Strengthen client partnerships through transparency, accountability, and a service-first approach.
Maintain full P&L ownership for assigned portfolios, overseeing $10–20M in annual revenue.
Monitor account performance, profitability, and compliance with contractual obligations.
Collaborate closely with District Managers to ensure staffing, training, and service delivery align with client expectations.
Utilize KPI tracking and data analytics to measure and improve performance outcomes.
Develop and standardize operating procedures to ensure consistency across multiple client sites.
Oversee contract compliance, documentation, and change management related to amendments or proposals.
Partner with internal functions (Finance, HR, Legal, and Technology) to support efficient, compliant, and high-quality delivery.
Lead start-ups, transitions, and new project initiatives with precision and speed.
Partner with and provide oversight for multiple District Managers supporting the retail portfolio.
Foster strong internal communication and alignment between corporate, field, and client teams.
Promote collaboration, accountability, and a culture of excellence across all teams.
Identify new opportunities for service improvement, process innovation, and operational efficiency.
Integrate technology and automation where beneficial to improve visibility and performance.
Drive initiatives that strengthen long-term client retention and revenue growth.