Program Director

Trulioo•San Diego, CA

8d•Hybrid

About The Position

Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online. Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries. But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online - and we’re proud to be recognized as a BC Top Employer for the second consecutive year, reflecting our commitment to an inclusive, collaborative, and people-first workplace. Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite. We are seeking a delivery-focused Program Director to lead complex, multi-workstream transformation programs from planning through execution and stabilization, as part of the Transformation Office, which drives high-impact, cross-functional initiatives to improve scalability, efficiency, and organizational effectiveness. This role is hands-on and execution-driven. You will be responsible for ensuring initiatives move forward on schedule, risks are proactively managed, stakeholders are aligned, and outcomes are delivered. You will operate as the connective tissue across Product, Engineering, Operations, Finance, Legal, Compliance, and GTM teams — driving accountability and momentum. This will be a full-time, permanent position working out of the Sorrento Valley office on a hybrid model (3-days per week in the office).

Requirements

7+ years of experience in program management, operations, or large-scale cross-functional delivery within SaaS, fintech, or technology environments.
Proven experience leading multi-workstream initiatives with measurable business impact.
Strong track record of driving execution in fast-paced, high-growth environments.
Experience working across technical and non-technical teams.
Strong project and program management discipline.
Exceptional organizational and follow-through skills.
High accountability mindset with bias toward action.
Comfortable managing ambiguity while maintaining structure.
Strong stakeholder management and influencing skills.
Excellent written and verbal communication skills.
Proficiency with program management tools (e.g., Jira, Asana, Smartsheet, Monday.com).

Nice To Haves

PMP or PgMP certification.
Experience in identity verification, payments, compliance, or regulated industries.
Experience supporting systems implementations (CRM, ERP, data platforms, or operational tooling).
Consulting or operational transformation background.

Responsibilities

Own end-to-end execution of enterprise-level transformation programs.
Break down large initiatives into structured, trackable workstreams with clear owners and deliverables.
Build and maintain detailed program plans, dependency maps, RAID logs, and milestone trackers.
Drive weekly execution cadences and enforce accountability across stakeholders.
Escalate and resolve blockers quickly to maintain forward momentum.
Align functional teams on priorities, sequencing, and resource allocation.
Ensure clarity of scope and prevent scope creep through disciplined change control.
Facilitate working sessions to resolve operational friction and decision bottlenecks.
Track and manage cross-team dependencies to avoid delivery delays.
Establish structured reporting mechanisms (dashboards, status reports, executive summaries).
Lead program review forums and provide clear, concise updates to senior leadership.
Monitor progress against KPIs, timelines, and budgets.
Maintain visibility into risks, mitigation plans, and issue resolution.
Support implementation of new systems, tools, workflows, or operating models.
Partner with business leaders to transition initiatives from project phase to steady-state operations.
Ensure adoption plans are in place and measurable outcomes are achieved.
Identify inefficiencies and drive continuous improvement post-launch.
Track tangible business outcomes (efficiency gains, cycle time reductions, cost savings, revenue enablement, risk reduction).
Ensure initiatives are not only launched, but fully embedded and delivering value.

Benefits

Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process.
Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity.
Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.
Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization.

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