Program Director - Crisis Stabilization Services

NORTH RANGE BEHAVIORAL HEALTH-posted 1 day ago

$75,700 - $113,654/Yr

Full-time • Manager

Onsite • Greeley, CO

501-1,000 employees

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Step into a leadership role where your vision, compassion, and strategic thinking can transform lives during their most critical moments. As Program Director for our 24/7 Crisis Support Services (CSS), you will guide a multidisciplinary team that anchors our community’s behavioral health continuum, providing immediate stabilizing care when individuals need it most. CSS brings together two essential, fast-paced programs: our Acute Treatment Unit (ATU), supporting clients experiencing acute mental health needs, and our 3.2 Withdrawal Management (Detox) unit, serving individuals navigating intoxication or withdrawal. With a brief 2-4 days length of stay, these programs provide intensive, solution-focused, trauma-informed, and culturally humble services designed to help clients regain safety, stability, and hope. In this role, you will share the future of crisis care, leading program design, inspiring teams, and driving innovation that responds to the evolving needs of our community. You will empower staff through robust clinical supervision, professional development, and a strong culture of accountability and support. Your leadership will bring our organizational vision to life, translating strategic goals into meaningful outcomes for clients and the wider system of care. As a steward of quality and efficiency, you will oversee utilization, budget performance, and grant initiatives, ensuring our services are both sustainable and impactful. You’ll also maintain strong collaborative relationships internally and externally, advocating for client-centered care that is accessible, equitable, and responsive.

Establish, operationalize, and achieve overall program goals and strategies with multidisciplinary team support, including modification of existing program services or creation of new program services to maintain or enhance program standing and to effectively meet the needs of clients and the community.
Oversee the development of comprehensive program policies, procedures, guidelines, and standards that promote productive liaison relationships with referral sources and managed healthcare systems in the referral, admission, treatment, utilization, and discharge processes; communicate and support agency program objectives, policies, and policy changes. Enforce policies and procedures related to employment law, program guidelines, regulatory compliance, and safety.
Analyze data and utilize/prepare a variety of reports to assist with evaluating services, capacity, and in response to start inquiries or regulations; evaluate and verify accuracy of relevant reporting data. Use data on an ongoing basis in planning, implementation, and review of team members a process.
Uphold and ensure quality program performance, including revenue goals and procedures, documentation standards, penetration, compliance, fidelity measures, and other program variables.
Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problems in a proactive and timely manner.
Effectively liaise and collaborate with colleagues in respect to clinical planning, service delivery, and cross-division issues to ensure the effectiveness and efficiency of program(s). Keep executive management information on administrative and legislative issues or changes in the program area.
Model agency core competencies (Customer First, Compassion, Collaboration) and assure development and support of team values with staff.
Manage the fiscal component of the program by monitoring financial activities, preparing justification for fiscal impacts, and providing input to the substantial annual program budget and planning process; support and apply cost control measures and practices supporting revenue goals.
Actively participate in and/or oversee utilization management activities such as clinical case appeals, discharge planning, and disease management.
Maintain proper staffing patterns to ensure appropriate client/provider ratios and program coverage while staying within the budgeted program hours; ensure that the program is staffed at the appropriate levels with individuals whose skills, abilities, and accreditations are suited to their job responsibilities.
Screen, interview, and hire qualified candidates; use an applicant tracking system to document and community care appropriately and timely throughout the screening and selection process.
Ensure appropriate training for program staff regarding accurate coding, fiscal responsibilities, and documentation for services rendered; serve as a resource person to program staff; provide technical assistance, training, and coaching in clinical and administrative areas as needed to support staff development.
Assure environment is conducive to employees being able to work without harassment, discrimination, or retaliation; report alleged incidents to the next level of manager and/or Chief Human Resources Officer or the Human Resources Director.
Convene regular staff and employee supervision meetings; provide consistent leadership by assuring face-to-face time with all team members. Attend various agency meetings, as assigned, and actively participate in committees, work groups, and special projects.
Provide a significant level of community engagement in carrying out the mission of the organization to promote agency services and programs; identify and actively participate in networking opportunities as a professional spokesperson for the organization and program(s) in appropriate and relevant forums or groups; prepare and deliver verbal presentations and conduct facility and program tours.
Maintain and improve close and cooperative relationships with internal teams and external agencies, interest groups, referral sources, and other community groups to explain program(s), mediate differences, and see modifications.
May provide crisis and routine clinical services for clients; may be called upon to provide shift coverage, assessments, or to prepare clinical reports and documents, initiate involuntary hold and treat processes as needed and within the scope of practice/credentials.
Perform other duties as assigned.

A Master’s degree in psychology, social work, or other behavioral health discipline from an accredited college or university is REQUIRED.
Colorado Clinical licensure in the appropriate discipline (LPC, LCSW, LMFT) is REQUIRED.
Credentials exceeding the minimum requirements may be substituted for experience.
2 years of relevant progressively responsible experience in the behavioral health field, providing, developing, implementing, and/or administering programs(s) in a crisis setting is REQUIRED.
Must have demonstrated ability to manage others or projects of agency significance

Clinical supervision and/or management experience is preferred.
Experience in coordinating behavioral health intervention plans and services with other agencies.

Generous PTO and paid holidays
Medical, dental, and vision insurance
Retirement plan with employer contributions
Loan forgiveness and employee referral bonuses
Tuition assistance for professional development
Employee wellness programs and recognition initiatives

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