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The Program Director at HighRadius will play a pivotal leadership role within the Consulting team, particularly as the company embarks on a high-growth trajectory. This position requires a hands-on leader who will manage multiple complex cloud-based SaaS integration projects from inception to completion. The Program Director will serve as a trusted adviser to clients, fostering robust relationships with both external customers and internal stakeholders. The ideal candidate will excel in a fast-paced environment and demonstrate dynamic, collaborative leadership, with a proven history of mentoring teams to achieve success. In this role, the Program Director will be responsible for orchestrating and leading HighRadius implementation services and associated projects for a designated portfolio of clients, typically ranging from five to ten. This includes developing project plans, estimations, defining project scope, facilitating change management processes, and engaging in negotiations. The Program Director will leverage insights and industry experience to build and refine best practices and benchmarks derived from completed projects, ensuring high satisfaction and low-effort experiences for clients. The Program Director will also be tasked with managing client expectations, risks, and project issues, effectively triaging client escalations in collaboration with Customer Value Managers (CVMs) and HighRadius leadership. A critical aspect of this role involves anticipating and mitigating changes in project scope, ensuring timely and budget-compliant project delivery. The Program Director will lead an agile, customer-focused team of project managers and consultants, while also identifying organizational change management requirements, including training, communications, and benefits realization.
