Program Director

Healogics-posted 3 months ago

$85,000 - $115,000/Yr

Mid Level

5,001-10,000 employees

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Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. With an aging society, obesity and diabetes on the rise, and an uptick in surgical procedures, the number of patients with non-healing wounds that would benefit from expert care is dramatically increasing. As a result, the company is working to provide our differentiated, quality outcomes to as many patients that would benefit through our out-patient clinic partnerships. The Program Director or Program Manager is responsible for the management and the strategic growth of the Wound Care Program for the assigned area of responsibility. This position is responsible for the complete oversight of the Wound Care Center, to include the following functions: day-to-day center operations, staff management, financial management, quality/performance improvement, and community education. The Program Director/Program Manager is also responsible for maintaining collaborative and consultative client relationships within and outside the hospital organization and for creating effective working relationships between Healogics and the hospital.

Oversees the day-to-day management of outpatient clinic(s) and other wound continuum programs.
Continuously assesses current clinic flows, processes and procedures, identifies areas of improvement, and develops and implements best practices.
Works with hospital and company personnel to ensure availability of adequate resources, supplies, equipment and services.
Facilitates the flow of information and maximizes effective communication throughout the program.
Prioritizes responsibilities and directs the work of the Center’s clinical staff and non-clinical staff.
Collaborates with other health care providers, Wound Care Center Providers, and Medical Director regarding clinic and patient needs.
Manages direct reports in conjunction with the company and hospital HR departments.
Manages and coordinates all aspects of the revenue cycle for Healogics and for the hospital partner.
Stays current with reimbursement changes, providing physician and staff updates and education as needed.
Reviews key financial reports, identifies key indicator trends and develops plans to implement best practices.
Tracks and reports all ancillary revenues generated by the program.
Works with Healogics support team to complete financial reviews and presents results to hospital leadership.
Works directly with the hospital and Healogics marketing departments to ensure that the wound care program has established strategic marketing plans.
Maintains, monitors and updates the list of Physician Practice(s) within a given radius of the hospital on an ongoing basis.
Visits Physician Practices and interacts with key physicians to provide awareness of the Wound Care Center program.
Implements and manages a continuous Wound Care Center Performance Improvement Program (PIP).
Monitors patient, referring physician and customer satisfaction.
Maintains excellent relationship with hospital client and continuously seeks to understand needs.
Identifies the hospital strategic goals and objectives and manages the program to achieve those goals.

Bachelor’s degree in Business Administration, Healthcare Administration, Nursing or related field preferred and 1 year of marketing/community education in the healthcare industry or clinical operations experience.
Associate’s degree in Business Administration, Healthcare Administration, Nursing or related field preferred and 2 or more years of marketing/community education in the healthcare industry or clinical operations experience.
High School Diploma and 4 years or more years of marketing/community education in the healthcare industry or clinical operations experience.
Management experience preferred.

Demonstrated knowledge of regulatory/accrediting requirements for healthcare organizations.
Proficient in Microsoft Office Suite (Word, Excel, Outlook and PowerPoint).
Strong interpersonal, verbal and written communication skills, to include group presentation skills.
Strong analytical and quantitative skills.
Strong customer service and follow-up skills.
Strong organization, time management skills and ability to multi-task in a fast-paced environment.
Leadership and teaching skills.
Strong relationship building and influential skills.
Strong team building and motivational skills.
Ability to work with Healogics and hospital management.
Budget and strategic planning skills.

Salary range between $85,000.00-$115,000.00 Annually.

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