Program Director, Quality Analytics

The University of Chicago Medicine • Chicago, IL

39d • Hybrid

About The Position

Join a world-class academic healthcare system, UChicago Medicine, as the Program Director, Quality Analytics in the Office of External Assessment. We are seeking an experienced leader who will responsible for the program management and implementation of strategies and tactics for the overall improvement of outcomes metrics defined by external agencies with primary focus on US News and World Report, Leapfrog, CMS Stars, and Vizient ratings while also maintaining visibility into additional systems such as Newsweek, AHA’s Get with the Guidelines, Value Based Care goals, among others. This position serves as a visible champion and will collaborate with team members across the enterprise. This position will inform setting the direction and prioritizing initiatives to achieve short and long-term goals of the University of Chicago Medicine Health System (UCM) that represent our exceptional clinical programs. The successful candidate will collaborate with both clinical and administrative leadership to drive goals towards further program excellence in order to fulfill the mission of UCM, which is to provide the highest quality of care and experience to patients and staff. The PD is responsible for creating standards of performance and ensuring proper resourcing of strategic and tactical plans to meet or exceed the standards. The PD is expected to work collaboratively with UCM’s executive and physician leadership to lead, support, and participate in system-wide initiatives.
Reporting to the VP & Chief Operational Transformation Officer, this Program Director is a strategic partner for a $5B Health System and a complex organization with over 20+ operating units. This is a flexible remote role with the expectation that you will need to be on campus periodically.
Who you are:
MBA, MHA or equivalent experience required. Bachelor degree required.
Minimum 5 years of progressive program management/leadership experience within a Healthcare organization demonstrating leadership, strategic thinking, and responsibility for operations.
At least 10 years of relevant experience in a Healthcare organization.
Demonstrated success with change management in a highly matrixed organization.
Experience leading service line programs is highly desirable.
Knowledge and experience with US News & World Report and other external rankings and ratings program requirements (CMS Stars, Leapfrog, and Vizient) and those specifications are highly desirable.
Ability to analyze information, present data, and draw conclusions by applying analysis techniques, using data to drive positive performance.
Strong communication and collaboration skills.
What you’ll gain as Program Director, Quality Analytics:
Opportunity to work at a world-class organization, engaging numerous stakeholders, with the mission of providing a solid strategic vision.
Chance to make a significant impact by helping the organization achieve high performance outcomes.
Transform organizational performance within an academic medical center that positively impacts the organization while displaying a relentless pursuit for excellence.
What you’ll do as the Program Director, Quality Analytics:
Evaluate, assess, prioritize, plan and implement targeted improvement efforts around all priority external quality programs and evaluate new/upcoming rating/ranking agencies.
Collaborate with UCM cross-functional teams on all efforts to align and ensure achievement of UCM goals.
Direct responsibility for organizing clinical and administrative structures to implement plans for improvement of external metrics and priorities.
Collaborate with team of clinical documentation nurses and quality program leads to drive UCM quality goals.
Develop, implement and lead enterprise program management and structure that support the goals of performance for UCM.
Achieve approved targets set forth by leadership.
E4 Leadership (Equity, Engage, Evolve, Excel) is a patient centered management system that empowers teams to improve on a daily basis. This is done through daily readiness huddles, real time process monitoring, performance review huddles and structured problem solving. E4 Leadership is an evolving system where leaders work together to cultivate a culture of equity and continuous improvement that enables:
Each person to realize their full potential for contribution
The organization to achieve high performance outcomes
System-wide integration, coordination, and seamless execution
Clear focus on exceptional, equitable patient care and experiences.
As part of the leadership team, this position will be instrumental in reinforcing and sustaining UCM’s E4 Leadership Culture.
Must comply with UCMC’s COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.

Requirements

• MBA, MHA or equivalent experience required. Bachelor degree required.
• Minimum 5 years of progressive program management/leadership experience within a Healthcare organization demonstrating leadership, strategic thinking, and responsibility for operations.
• At least 10 years of relevant experience in a Healthcare organization.
• Demonstrated success with change management in a highly matrixed organization.
• Ability to analyze information, present data, and draw conclusions by applying analysis techniques, using data to drive positive performance.
• Strong communication and collaboration skills.
• Must comply with UCMC’s COVID-19 Vaccination requirement as a condition of employment.
• Compliance with the Flu Vaccination requirement.
• Complete a pre-employment physical, background check, and drug screening.

Nice To Haves

• Experience leading service line programs is highly desirable.
• Knowledge and experience with US News & World Report and other external rankings and ratings program requirements (CMS Stars, Leapfrog, and Vizient) and those specifications are highly desirable.

Responsibilities

• Evaluate, assess, prioritize, plan and implement targeted improvement efforts around all priority external quality programs and evaluate new/upcoming rating/ranking agencies.
• Collaborate with UCM cross-functional teams on all efforts to align and ensure achievement of UCM goals.
• Direct responsibility for organizing clinical and administrative structures to implement plans for improvement of external metrics and priorities.
• Collaborate with team of clinical documentation nurses and quality program leads to drive UCM quality goals.
• Develop, implement and lead enterprise program management and structure that support the goals of performance for UCM.
• Achieve approved targets set forth by leadership.
• Reinforcing and sustaining UCM’s E4 Leadership Culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees