Program Director of Community Engagement

Seec•Silver Spring, MD

About The Position

SEEC is a progressive nonprofit agency providing a wide range of community supports to help people with developmental disabilities live the lives they choose. Supports are provided solely in the community and are directed by the interests, needs, and aspirations of each person. Named as a Top Workplaces USA 2023, SEEC is a nationally recognized disability services provider in Maryland dedicated to progressive values and the belief that all those in the intellectual and developmental disability community can Live, Work and Thrive. Come join us! The Program Director of Community Engagement provides administrative and operational leadership for the men and women receiving services and direct support staff and frontline supervisors who work with them. Guiding and mentoring frontline supervisors and their teams, the program director handles all programmatic and administrative functions across the program's services and keeps close collaboration with other program directors. The Community Engagement Department provides work, learning, and recreational opportunities for people with intellectual and developmental disabilities. Focusing on each person's individual goals, gifts, and areas of interest, CE customizes schedules to support people within their neighborhoods every day. The CE program supports employment as the first choice for every person and is dedicated to ensuring the many opportunities and points of contact that help people thrive as contributing members of their communities. Employees of the CE program supports the organization's commitment to independence, choice, and responsibility for all people.

Requirements

Bachelor's Degree (Master's Preferred)
Three or more years of experience working with adults with disabilities
Three or more years of experience in a management or supervisory role
Experience managing budgets
Experience setting goals and developing meaningful KPIs
Ability to think strategically and lead with perspective
Thoughtful problem-solving and sound decision-making skills
Comfort using data and critical thinking to guide decisions
Strong interpersonal skills with a focus on relationship-building
Collaborative and team-focused approach
Commitment to developing and mentoring staff
Cultural awareness and respect for individual differences
Clear and professional written and verbal communication skills

Responsibilities

Oversee and lead day to day operations for the program's direct support professionals and people supported including the components of intake, outreach, and case management.
Model, coach, and promote person-centered thinking, planning, and outcomes achievement.
Develop, monitor, and report on program goals & key performance indicators as approved by the Department Director.
Develop, monitor and report on program quality, effectiveness and efficiency as approved by Department Director.
Support teams and frontline supervisors to ensure adequate and appropriate staffing/scheduling is in place for each person.
Establish and maintain effective and trusted working relationships with the people supported and their families.
Model strong communication skills with the people supported their families/caregivers and the community at large.
Serve as a resource for people supported, their families and support teams.
Develop annual program budgets in collaboration with Department Director, and manage budgeting throughout fiscal year to ensure sound operations.
Provide leadership, supervision, and mentoring for frontline supervisors and direct support professionals.
Promote and leverage professional development and achievement.
Model and coach problem solving strategies, equitable decision-making, and learning from mistakes.
Support all personnel functions including hiring, onboarding, and disciplinary action.
Ensure service-related documentation and billing is timely and accurate (PCP prep documents, goal documentation, progress reports, DDA/DORS/RSA monthly billing reports, attendance, etc).
Access and promote use of agency resources and tools to promote ongoing excellence in services.
Maintain strong collaborative working relationships with SEEC's departments to keep seamless services to the people supported.
Act as a backup to the Department Director, and assist with Departmental and Agency priorities as needed.
Actively take part in cross agency working groups and committees.
Act as an ambassador for SEEC externally and represent SEEC at an external committee, commission or workgroup.
Stay current with the latest industry best practices.