Program Director (New Program)

Urban Pathways, Inc. • New York, NY

77d

About The Position

Join UP! We are lighting the path home, one person at a time. Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, 'lighting the path home, one person at a time.' Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves. The Program Director ensures that service delivery and operations of the program meet contractual standards and client needs safely and effectively. The Program Director oversees all aspects of the program including clinical and operational staff. The Program Director will be an active listener and provide high quality customer service and respond by exhibiting cross-cultural awareness with the ability to promote and contribute to an equitable and inclusive anti-racist organizational culture and environment.

Requirements

• Master's Degree in Social Work, Psychology, or other related field required. LMSW preferred.
• Five years of experience supporting adults experiencing mental illness and/or multiple challenges (MICA), including five years of supervisory and administrative experience.
• Experience working in an SRO or any residential program setting preferred. Familiarity with programs relevant to funding source regulations required.
• Experience with individuals experiencing homelessness and/or mental illness and substance abuse population preferred.
• Computer skills and knowledge of Microsoft Office (e.g. Word, Outlook, etc.).
• Strong skills and knowledge of client relational databases (e.g. Awards preferred).
• Excellent communication, interpersonal, and crisis intervention skills.
• Ability to work independently and as part of a collaborative team.
• Commitment to maintaining confidentiality and upholding ethical standards in delivery service.
• Work effectively with individuals from diverse backgrounds and cultures.
• Bi/Multi-lingual a plus.
• A valid driver's license is required, with an acceptable driving record that complies with our insurance policy standards.
• Valid professional licenses and certifications, if applicable.

Responsibilities

• Develops, implements, assesses, and evaluates program policies, practices, procedures and ensures that performance-based incentives and all other goals of the program are met.
• Develops and coordinates program specific policies and procedures in collaboration with the Director of Social Services/Social Services Supervisor, and Director of Operations.
• Ensures the program complies with Urban Pathways and funding and regulatory agency requirements and guidelines.
• Supervises, evaluates and coaches the Director of Social Services/Social Services Supervisor, Director of Operations, Administrative Assistant and other staff, as appropriate, on work assignments and community resources.
• Schedules and oversee monthly and other staff meetings.
• Provides on-going and formal weekly supervision to staff.
• Provides ongoing support and guidance and when necessary, facilitates issue resolutions.
• Ensures that standard operating procedures are followed by all staff.
• Provides strong leadership and effectively manages the social service and operation teams ensuring efficiency across the program.
• Oversees all services and programs to ensure that goals and objectives are met.
• Collaborates with Human Resources to effectively and efficiently recruit, hire, and onboard new program staff.
• Assesses staff training needs and coordinates delivery of training.
• Facilitates and supports staff development.
• Oversee maintenance of facility and ensure compliance with all Urban Pathways policies and procedures and all health, safety, fire codes other regulatory requirements.
• Is on call to address emergency needs on a twenty-four-hour basis.
• Monitors fiscal operations and develops annual budget in consultation with the Deputy Executive Director and Finance Department.
• Ensures compliance with Urban Pathway’s fiscal policies and procedures.
• Ensures internal and external reports are accurate, timely and meet required standards.
• Monitors and ensures accuracy of employee payroll system.
• Assists in the development of proposals and/or contracts with funding or potential funding sources.
• Ensures that the program adheres to all Urban Pathways and funding and regulatory agency requirements and guidelines.
• Establishes relationships with vendors and supervises merchandise quality.
• Assists and approves staff schedules and requests for schedule changes.
• Ensures reporting and management of critical incidents comply with Urban Pathways and funding and regulatory agency requirements and guidelines.
• Develops and maintains ongoing relationships with community services and resources.
• Establishes and promotes relationships with internally and with community organizations and groups, funding and regulatory agencies.
• Establishes linkages with community providers and works with the Deputy Director to obtain Letters of Agreement.
• Represents the program and Urban Pathways at various internal and external meetings.
• Regularly attends meetings of the Community Board’s Social Services or Housing Committees.
• Communicates verbally and in writing in a professional manner at all times.
• Facilitates/attends staff meetings, training, and supervisory sessions, as required.
• Responds to all communications including telephone, email and other oral and written inquiries in a timely manner.

Benefits

• Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health.
• Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future.
• Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
• Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career.
• Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.
• Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
• Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues.
• Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Master's degree
• Number of Employees: 251-500 employees