Program Director - Membership/Personal Training, Utica Ridge YMCA

Scott County Family YMCA • Davenport, IA

341d • $45,000 - $50,000

About The Position

The YMCA of the Iowa Mississippi Valley has an excellent advancement opportunity for an up and coming Fitness professional! We are currently seeking a results driven leader with demonstrated impact to lead Membership and Personal Training for our Utica Ridge branch location. The Program Director-Membership/Personal Training directs all aspects of membership and fitness for the branch including recruitment of new members, retention of existing members and supervision of assigned staff. The Program Director will also develop, administer and supervise personal training and wellness programming for the branch. The Program Director is required to spend 50% of their workweek on the floor performing Personal Training and 50% at the Membership front desk. The Program Director will position the YMCA of the Iowa Mississippi Valley as a leader in fitness in the community.

Requirements

• Demonstrated ability to create a member-focused culture and model relationship-building skills in all interactions.
• Ability to build solid relationships with diverse groups of people from all social and economic segments of the community.
• Strong ability to effectively communicate with program participants, members and community partners.
• Ability to foster a climate of innovation and resolve problems to ensure member satisfaction.
• Prior experience with staff supervision and development.
• Prior experience in personal training/wellness and training clients.
• Bachelor's degree in related field (Exercise Science) preferred or equivalent combination of education and experience.
• Previous supervisory experience in customer service preferred.
• Excellent verbal and written communication skills.
• Excellent personal computer skills and experience with standard business software.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Ability to work in a fast paced environment.
• Prior personal training/fitness/wellness and customer service experience required.
• Must possess general health and wellness knowledge including biomechanics, anatomy, nutrition, injury prevention, cardiovascular and strength training principles, coaching skills and basic machine and facility maintenance.
• Minimum of 2 years experience training clients.

Nice To Haves

• Nationally Recognized Personal Training Certification (AFAA, ACE, NSCA, NASM, or ACSM certification).

Responsibilities

• Serve as a role model to members, Y staff and, at all times live the mission, vision and values of the YMCA movement.
• Maintain a positive attitude and act in a professional manner when interacting with members, program participants and other staff at all times.
• Adhere to and ensure all Membership and Personal Training staff are knowledgeable in all branch emergency procedures and carry them out when needed.
• Implement membership strategies that support recruitment of new members and retention of existing members.
• Create a member-focused culture and model relationship-building skills in all interactions.
• Foster a climate of innovation and resolve problems to ensure member satisfaction.
• Train, develop, schedule and direct membership and personal training staff as needed.
• Review, provide feedback and evaluate staff performance to ensure they are executing their duties at a high level.
• Develop strategies to coach and motivate staff to achieve individual and department goals.
• Promote program and membership enrollment in interactions with existing and potential members.
• Participate in the planning of the annual budget for membership and personal training departments.
• Manage and implement the approved budget for both departments and take appropriate action to correct variances.
• Ensure proper implementation of front desk procedures.
• Organize membership events at the YMCA and represent the YMCA at community events.
• Prepare and distribute Tour thank you notes, new member welcome letters and new member information packets.
• Maintain a high-level, first impression by having clean, clutter-free and attractive reception and lobby areas.
• Complete reports, as required, on schedule and submit them to Branch Executive.
• Create and manage the personal training and wellness schedules.
• Maintain fitness equipment and report any damaged equipment.
• Verify that member has completed all necessary paperwork prior to starting a workout.
• Introduce new participant to members and work on making connections and building relationships.
• Maintain phone/email contact with participants in the Personal Training program.
• Able to perform full fitness assessments at all skill levels.
• Promote all health & wellness programs to members, program participants and staff.
• Listen and respond to complaints and suggestions calmly and courteously.
• Process and monitor payroll for all membership and personal training staff.
• Ensure health & wellness staff are staying within their scope of practice.
• Report any accidents, concerns, or equipment issues to Branch Exec immediately.
• Return all equipment and supplies used to proper location after each session.
• Keep all work areas clean and organized.
• Participate in and solicit others to participate in necessary YMCA financial development efforts.
• Maintain certifications listed under Certificates and Other Requirements.
• Adhere to all policies and procedures of the YMCA of the Iowa Mississippi Valley.
• Understand and follow all safety rules and regulations including knowledge of emergency procedures.
• Regular and timely adherence to respective schedule/meetings.
• All other duties as assigned by the Branch Executive.

Benefits

• Health insurance: Y pays 65-93% for individual and 57-82% for family; Dental: Y pays 65%; Vision available.
• Flexible Spending Account/Health Savings Account.
• Y Retirement Fund: Y pays 12% after employee meets eligibility requirements.
• Eligible to participate in 403B savings account through Y Retirement Fund.
• Paid Time Off: Begins accruing at 19 days per year up to a max of 30. Caps at 240 hours.
• Life Insurance: Y pays 1 X salary, EE has option to purchase additional coverage.
• Long Term Disability: Paid by the Y; Employee can elect to purchase Short Term Disability.
• Free household YMCA membership! Discounts on programs.
• Child Care discount 25% (must work min 20 hrs/week to qualify); Summer Camp discounts.
• Free Employee Assistance Program (EAP) Program.
• Tuition Assistance.
• Competitive Wages.
• Career Development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Social Assistance
• Education Level: Bachelor's degree