Program Director II (clinical) - Outreach and Engagement

Heartland Family Service • Council Bluffs, IA

215d • $59,500 - $75,274 • Remote

About The Position

As a Program Director at Heartland Family Services, you will have an opportunity to make a lasting impact on our employee experience through your ability to build strong relationships, solid programming and organize and streamline processes. In this role, you will help us to take our day-to-day employee operations to the next level so we can do our best work strengthening individuals, and families through advocacy, education, counseling, and support services. We are incredibly proud of the workplace we've built. As Heartland Family Service enters an unprecedented phase of growth, we need a strategic, adaptable, and visionary professional who can grow with us.

Requirements

• Master's Degree in Social Work/Public Administration, or a related field preferred.
• Five years' experience in field.
• Two years of supervisory experience.
• Ability to travel between Iowa and Nebraska service locations.
• Valid driver's license and acceptable driving record.

Nice To Haves

• Business Acumen - Regularly analyzes budget data to identify trends and improve the cost effectiveness of unit processes and practices.
• Strategic Capabilities - Offers advice and creates plans based on analysis of issues and trends.
• Employee Development - Engage people, organizations, and partners in developing goals, executing plans, and delivering results.
• Emotional Intelligence - Ability to communicate at the emotional level, exhibiting self-awareness and regulations.
• Influential/Community Engagement - Ability to be a strategic influence.
• Accountability - Engagement and Collaboration Across Programs.

Responsibilities

• Lead Navigation Services: Oversee the Navigation teams responsible for identifying, engaging, and supporting individuals who may be underserved, disconnected from services, or hesitant to engage in care.
• Ensure services are trauma-informed, culturally responsive, and welcoming.
• Oversee Peer Centers (Iowa and Nebraska): Manage operations of day-time Peer Centers that offer safe, supportive, and empowering environments for community members.
• Guide programming that promotes wellness, recovery, and peer connection through lived experience.
• Supervise Intensive Psychiatric Rehabilitation (IPR): Direct the IPR program, ensuring services promote recovery, community reintegration, and skill-building for individuals with serious mental illness.
• Lead and facilitate an Advisory Council: Support and guide the implementation of CCBHC initiatives, ensuring alignment with community needs and client engagement.
• Promote Community Engagement and Access: Develop and lead outreach strategies to connect with marginalized and under-resourced populations.
• Utilize data and community input to inform equitable service expansion and program refinement.
• Integrate Services into the CCBHC Model: Ensure that Navigation, Peer, and IPR services align with the CCBHC model of whole-person, recovery oriented, and accessible care.
• Collaborate with clinical teams to support seamless care transitions and reduce service fragmentation.
• Build and Strengthen Community Partnerships: Actively engage with local partners including shelters, law enforcement, healthcare providers, advocacy groups, and grassroots organizations to increase referrals, visibility, and impact.
• Streamline Cross-State Operations: Identify opportunities to align services, processes, and documentation across Iowa and Nebraska programs.
• Support staff training and resource development to ensure consistent, high-quality delivery across sites.
• Use Data to Inform Decision-Making: Regularly review and interpret program data and outcome measures.
• Use findings to inform team performance, service enhancements, and continuous quality improvement initiatives.
• Support Staff Development and Supervision: Provide direct supervision to managers and team leads within the programs.
• Promote staff wellness, reflective supervision, and professional growth within a trauma-informed framework.
• Enhance Client Experience and Outcomes: Use feedback, data, and storytelling to improve service responsiveness, reduce barriers to engagement, and ensure services are person-centered and recovery-driven.
• Collaborate on Grant and Contract Deliverables: Ensure that all services under this role meet program objectives, compliance standards, and reporting requirements in collaboration with grants and quality assurance teams.

Benefits

• Casual work environment in a hybrid work setting which allows up to two days per week working from home.
• Competitive salary based on experience.
• Flexible Paid Time Off.
• Ground floor opportunity with room for growth.
• Small team culture and collaboration.
• Investment in continuous employee learning and development.
• Structured support for a dynamic self-care plan.
• Strengths-based professional development and individualized coaching.
• A trauma-informed culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Master's degree