Program Director II (clinical) - Community Based Programming

Heartland Family Service • Council Bluffs, IA

256d • $59,500 - $75,274 • Remote

About The Position

As a Program Director at Heartland Family Services, you will have an opportunity to make a lasting impact on our employee experience through your ability to build strong relationships, solid programming and organize and streamline processes. In this role, you will help us to take our day-to-day employee operations to the next level so we can do our best work strengthening individuals, and families through advocacy, education, counseling, and support services. We are incredibly proud of the workplace we've built. As Heartland Family Service enters an unprecedented phase of growth, we need a strategic, adaptable, and visionary professional who can grow with us.

Requirements

• Master's Degree in Social Work/Public Administration, or a related field preferred.
• Five years' experience in field.
• Two years of supervisory experience.
• Ability to travel between Iowa and Nebraska service locations.
• Valid driver's license and acceptable driving record.

Nice To Haves

• Business Acumen: Regularly analyzes budget data to identify trends and improve the cost effectiveness of unit processes and practices.
• Strategic Capabilities: Offers advice and creates plans based on analysis of issues and trends.
• Employee Development: Engage people, organizations, and partners in developing goals, executing plans, and delivering results.
• Emotional Intelligence: Ability to communicate at the emotional level, exhibiting self-awareness.
• Influential/Community Engagement: Ability to be a strategic influence.
• Accountability: Foster strong, collaborative relationships with colleagues across departments.

Responsibilities

• Provide Strategic Program Leadership: Set the vision and direction for Community-Based Services in alignment with Heartland Family Service's mission and CCBHC principles, focusing on whole-person care, community integration, and equity.
• Lead and Supervise Cross-Program Teams: Directly oversee coordinators that supervise Care Team Specialists, Community Support staff, and InShape program teams.
• Drive Integration with CCBHC Framework: Operationalize program goals within the CCBHC model by embedding trauma-informed, recovery-oriented, and evidence-based practices into daily service delivery.
• Facilitate Cross-Program Collaboration: Ensure that Care Team Specialists effectively bring together staff from various programs to support integrated care planning, transitions, and continuity of care for clients with complex needs.
• Develop and Sustain Community Partnerships: Proactively engage with community stakeholders, including healthcare systems, schools, housing providers, and criminal justice partners to expand service access and create responsive care pathways for clients.
• Streamline Operations Across Iowa and Nebraska: Identify opportunities for aligning workflows, documentation, and service delivery practices across state lines.
• Enhance Client Engagement and Access: Promote strategies to reduce barriers to care, increase service engagement, and improve outcomes for historically underserved populations.
• Use Data to Inform Decision-Making: Regularly review and interpret program data and outcome measures.
• Promote Staff Development and Wellbeing: Create a culture of learning, accountability, and support.
• Support Grant and Contract Compliance: Assist in tracking and reporting grant deliverables, adhering to contractual obligations.
• Advance Innovation and Best Practices: Stay informed on emerging trends in behavioral health, integrated care, and community-based programming.

Benefits

• Casual work environment in a hybrid work setting which allows up to two days per week working from home.
• Competitive salary based on experience.
• Flexible Paid Time Off.
• Ground floor opportunity with room for growth.
• Small team culture and collaboration.
• Investment in continuous employee learning and development.
• Structured support for a dynamic self-care plan.
• Strengths-based professional development and individualized coaching.
• A trauma-informed culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Master's degree