Program Director - Crisis Services

REDISCOVER • Kansas City, MO

22h

About The Position

Join ReDiscover and be part of a mission-driven organization that’s been transforming lives for over 50 years. As a non-profit community mental health center serving southeastern Jackson County, Missouri, we’re passionate about helping individuals impacted by mental illness or substance use find hope, support, and healing.
About the Programs
ReDiscover offers several programs geared toward crisis services, including the Kansas City Assessment & Triage Center (KC-ATC) and the Behavioral Health Urgent Care Clinic (BHUCC). KC-ATC is a comprehensive crisis stabilization program serving individuals at risk throughout the Kansas City area. It works closely with law enforcement, hospital emergency departments, and community mental health providers to provide timely, coordinated care. The BHUCC, a separate program and location, is the first of its kind in the region, offering immediate, same-day access to psychiatric medication services for individuals experiencing mental health and substance use concerns. Both programs operate seven days a week to meet community needs.
Crisis services also include the Hospital Diversion Program and our Partial Hospitalization (PHP) and Intensive Outpatient Program (IOP). The Hospital Diversion Program helps individuals access care in the most appropriate setting, reducing emergency department visits, hospitalizations, and involvement with law enforcement while promoting stability and independence. The PHP and IOP provide short-term outpatient treatment for acute stabilization, offering intensive individual and group therapy over 1–3 weeks using a client-centered, evidence-based approach to support recovery and long-term stability.

Requirements

• Master’s degree in psychology, social work, psychiatric nursing, counseling, or other related mental health fields that would qualify for licensure in the State of Missouri.
• Must have a valid clinical license in the State of Missouri (LCSW, LPC, LMFT, PMHNP).
• At least five (5) years of clinical experience in a direct service provision to adults and/or children in a mental health setting is required.
• At least three (3) years of supervisory and management of mid-level employees experience is required.
• A valid automobile driver’s license, appropriate automobile insurance and a safe, reliable, registered automobile available for use during work
• Working knowledge of mental illness and substance use disorders
• Excellent customer service skills with a recovery focus
• Strong written, oral and interpersonal communication skills
• Intermediate computer skills in typing/keyboarding, Microsoft Word and Excel programs as well as GSuite

Responsibilities

• Provide strategic and operational leadership for behavioral health crisis centers, ensuring high-quality, trauma-informed, and person-centered crisis services.
• Oversee day-to-day operations, including staffing models, workflows, policies, and procedures.
• Lead implementation and continuous improvement of crisis programs aligned with best practices and regulatory requirements.
• Develop and maintain collaborative partnerships with healthcare systems, emergency services, law enforcement, and community organizations to ensure that the services provided are of the highest quality, accessible in a timely fashion, and produce positive outcomes for those we serve.
• Ensure compliance with state and federal regulations, licensing standards, accreditation requirements, and contractual obligations.
• Analyze program data and outcomes to drive performance improvement, service expansion, and resource optimization.
• Supervise, mentor, and support program leadership staff, fostering a culture of accountability, collaboration, and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees