Program Director Acute Care Pharmacy Operations - Pharmacy Administrative Services

Christus Health-posted 21 days ago
Full-time • Manager
Irving, TX
5,001-10,000 employees
Religious, Grantmaking, Civic, Professional, and Similar Organizations
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The Program Director of Acute Care Pharmacy Operations is a leader responsible for coaching, guiding, leading, and mentoring Ministry Directors and Managers of Pharmacy to optimize patient care delivery, pharmacy, and pharmacy practice throughout CHRISTUS Health. The Program Director is focused on pharmacy operations and general oversight of all pharmacy services throughout the organization. They are in alignment with system and regional leadership, supporting the development of vision and direction for quality, evidence-based patient-centered care. The Program Director fosters a decentralized participative management style for pharmacy based on a shared governance approach and encourages innovative leadership at the department level. They recommend or establish interdisciplinary teams supporting pharmaceutical care and patient care services. The Program Director nurtures collaborative pharmacist-physician relationships to provide safe, effective, and efficient patient care while ensuring pharmacists feel empowered to serve as patient representatives/advocates. They recommend changes in resource-allocation, policy, facilities, equipment, and programs in order to achieve the ministry's objectives.

  • Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
  • Proficient in living the Mission and Core Values and coach/mentor Ministry pharmacy leaders to optimize performance of pharmacy in each ministry.
  • Leads implementation of technology solutions across CHRISTUS pharmacy enterprise.
  • Leads shared governance groups focused on USP compliance, pharmacy automation, and hospital operations.
  • Ensures pharmacists, technicians, residents receive ongoing training, competency assessment and performance improvement activities to improve patient outcomes.
  • Coordinates routine operational audits of pharmacy operations, including compliance with system initiatives, regulatory compliance, associate engagement and talent management.
  • Coordinates with ministry teams for talent acquisition activities, establishment of productivity targets.
  • Coordinates centralized system for medication order management.
  • Develops, implements, and maintains labor and non-labor performance improvement standards (Optix).
  • Coordinate and lead system strategies to manage industry drug shortages, including development of system policies, guidance documents, and tools. Assist with research and coordination of supply chain alternatives (such as development of therapeutic interchanges, conservation strategies, and supply source or contracting alternatives).
  • Consult and collaborate with stakeholders such as system pharmacists, physicians, nursing, clinical educators, legal counsel and ethics leaders, as appropriate.
  • Coordinate assistance for any corporate system or process with a component that requires drug therapy expertise. (e.g. EHR builds/alert management, clinical management of the prescription drug benefit for employees, development of policies, documents, tools, or education.)
  • Establish and preside over a council and/or ad hoc committee(s) of CHRISTUS Health Pharmacy Clinical Managers, or equivalent, to develop, implement, and assess best practices for clinical pharmacy services including coordination of medication collaboratives.
  • Assume responsibility for ongoing benchmarking related to clinical pharmacy services, including productivity assessment and impact of clinical services on drug costs and medication safety goals.
  • Provides appropriate drug information services, in-service education, communication, etc. to keep pharmacy, physician and nursing staff aware of important changes in pharmacy policy, procedure or Formulary status. Assist with pharmacy education intiatives and development and/or improvement of the pharmacy service/model.
  • Participates in committee meetings(s) as determined by System Pharmacy Leadership to support organizational initiatives.
  • Serves as a preceptor for pharmacy students/residents from local colleges of Pharmacy, pharmacy residents (if applicable), and/or other healthcare professionals in training.
  • Collaborates with the other System Pharmacy Directors to review and maintain department policies and procedures for pharmacy services; Assists in development and implementation of accrediting agency medication management standards. Facilitate and provide leadership in the maintenance and development of clinical pharmacy initiatives, policies, and protocols.
  • Collaborates with other System Pharmacy Directors to coordinate ongoing Performance Improvement/medication safety initiatives (including Medication Use Evaluation (MUE); medication incident reports, and adverse drug reactions (ADRs) for reporting to appropriate committees. Participates in departmental and interdisciplinary committees to support the organization's efforts for performance improvement in the areas of patient safety, therapeutic outcomes, and cost savings.
  • Enhances personal professional growth and development by accessing educational programs, job related literature, in-service meetings, and workshops/seminars.
  • Responsible for remaining up-to-date on all Federal, State and local laws, accreditation standards or regulatory agency requirements, which apply to the assigned area of responsibility and ensures compliance with all such laws and regulations.
  • Will comply with all aspects of the CHRISTUS Health Corporate Compliance Plan to include the immediate reporting of any known or suspected illegal or unethical behaviors, criminal conduct or patient/employee safety violations or issues.
  • Performs other related duties as assigned.
  • Doctor of Pharmacy (Pharm.D.) required
  • PGY1 Pharmacy Residency required OR significant experience may be considered in lieu of residency
  • Experience leading pharmacy teams in a large integrated delivery network required
  • 5 or more years of pharmacy experience required
  • 2 or more years of supervisor role or equivalent practice (Director) required
  • Proficient experience with Microsoft Suite is required
  • Knowledge of EHR and associated pharmacy platforms (Epic, BD Pyxis, BD Alaris, Clinical Intervention solutions) required
  • Current pharmacy licensure (good standing) in the state of practice is required
  • Advanced degree, such as an MBA or MHA, preferred
  • Broad practice experience preferred
  • 340B experience preferred
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