Program Development Operations Manager

Western Governors University•Salt Lake, UT

10d•Hybrid

About The Position

The Program Development Operations Manager provides strategic, operational, and communications support to the Program Development leadership team. Helps coordinate key initiatives and cross-departmental priorities that advance the department’s goals across Western Governors University (WGU). The role supports the execution of departmental strategy by coordinating initiatives, strengthening communication, and helping establish processes that enable teams to remain aligned on priorities and engagement of the team. Working closely with leaders across Program Development, this role helps translate strategic direction into coordinated action by organizing leadership communications, supporting projects and initiative planning, and facilitating collaboration across all teams within the department. The position serves as a central resource for coordinating initiatives, supporting change management efforts, and ensuring key information and decisions are communicated clearly across the department. Program Development operates as an integrated organization across the university. This role supports alignment across locations by coordinating department communications, facilitating cross-team collaboration, and assisting with the planning and tracking of strategic initiatives and departmental priorities. The position also collaborates with university partners to support alignment of priorities, operational planning, and execution of key initiatives.

Requirements

Bachelor’s degree in business administration, organizational leadership, project management, or related field.
Experience supporting projects, strategic initiatives, operations, or program coordination.
Experience working with multiple stakeholders across teams or departments.
Strong written and verbal communication skills.
Strong organizational skills and ability to manage multiple priorities.
Project coordination and organization
Stakeholder communication and collaboration
Strong written and verbal communication
Organizational and planning skills
Problem-solving and sound judgment
Process documentation and operational support
Ability to manage multiple priorities in a dynamic environment.

Nice To Haves

Experience supporting senior leaders or leadership teams.
5+ years of experience in similar roles.
Experience working in higher education or within a complex organizational environment.
Familiarity with project coordination or change management practices.
Experience supporting cross-functional initiatives.

Responsibilities

Provides operational and coordination support for departmental strategic initiatives and leadership priorities.
Assists leadership in organizing and tracking strategic initiatives and key departmental projects.
Supports the development and documentation, processes, and operational practices.
Coordinates projects and initiatives across Program Development teams.
Assists with tracking project timelines, deliverables, and progress toward key milestones.
Facilitates communication and coordination among stakeholders involved in departmental initiatives.
Coordinates leadership communications and assists with preparing materials related to departmental initiatives and priorities.
Helps ensure that key updates, decisions, and information are communicated clearly across teams.
Supports cross-team collaboration by organizing meetings, documentation, follow-up actions, and engagement.
Partners with internal communications on behalf of leadership.
Supports change management efforts related to departmental initiatives and operational improvements.
Assists with identifying opportunities to improve processes, communication, coordination across teams, and engagement.
Helps maintain documentation and resources that support effective departmental operations.
Performs other duties as assigned

Benefits

medical, dental, vision, telehealth and mental healthcare
health savings account and flexible spending account
basic and voluntary life insurance
disability coverage
accident, critical illness and hospital indemnity supplemental coverages
legal and identity theft coverage
retirement savings plan
wellbeing program
discounted WGU tuition
flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.