Program Desk Attendant - SMR (2026)

YMCA of the Rockies • Granby, CO

55d • Onsite

About The Position

The Program Desk Attendant supports the mission-driven work of the YMCA of the Rockies Snow Mountain Ranch, which serves approximately 50,000 guests annually. This position is responsible for providing exceptional customer service to guests and members at the Programs Office, assisting with program information, activity sign-ups, and enhancing the overall guest experience.

OUR CULTURE:

We firmly believe in our mission of putting Christian principles into practice through programs, staff, and facilities in an environment that builds healthy spirit, mind, and body for all. YMCA of the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park. This is a place where nature inspires and staff lead with heart. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests, and staff. The work each staff member does matters. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other.

Requirements

• Must be at least 18 years old.
• Fluent in spoken and written English.
• Current Adult and Pediatric First Aid and CPR/AED certifications (or willingness to obtain upon hire).
• Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility, and Faith in all functions
• Uphold the YMCA of the Rockies Mission, policies, and programs.
• Possess and demonstrate excellent customer service skills; for example, friendly, personable, helpful, patient, and professional.
• Support the YMCA of the Rockies safety program. Promote safe work practices and a safe environment for guests, members, and staff.
• Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
• Attend required abuse risk management training and report suspicious or inappropriate behaviors and policy violations.
• Commitment to diversity, equity, inclusion, and antiracism is required.
• Must meet acceptable criminal background check standards.
• All other duties as assigned.

Responsibilities

• Use computer and phone systems to assist guests in signing up for activities, sell merchandise, check out equipment, and run daily reports.
• Communicate with all guests in a mature, professional, and courteous manner.
• Handle cash accurately, make change, and balance cash boxes.
• Stock merchandise and maintain cleanliness and organization of the Sweet Memorial Program Building.
• Facilitate family programs as needed.
• Remain flexible and positive in a fast-paced work environment.
• Predict, prevent, identify, and respond appropriately to safety issues.
• Participate in daily cleaning of program buildings as assigned.
• Perform other duties as assigned, including assisting in other departments when needed.

What This Job Offers

• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: No Education Listed
• Number of Employees: 251-500 employees