Program Delivery Specialist

Meals On Wheels And More of Central Texas•Austin, TX

20h

About The Position

The Program Delivery Specialist is a vital member of the Meals on Wheels Central Texas (MOWCTX) mission delivery team, responsible for ensuring timely and compassionate delivery of meals and essential items to neighbors across assigned geographic areas. This role supports daily operations by executing delivery routes, responding to emergent needs, and maintaining effective communication with internal teams and community partners. As a front-line ambassador of MOWCTX, the Program Delivery Specialist plays a key role in client satisfaction, safety, and service excellence.

Requirements

High school diploma or GED preferred
1+ years’ experience in in delivery, logistics, or customer service
Familiarity with GPS and mobile applications for navigation and reporting
Ability to lift up to 50 pounds unassisted and perform physical tasks in a variety of environments
Commitment to the mission and values of Meals on Wheels Central Texas
Valid Texas driver’s license and insurable under MOWCTX insurance policies

Responsibilities

Execute assigned delivery routes, ensuring timely and accurate delivery of meals and supplies to clients
Serve as a substitute driver for “no-show” or missed routes, maintaining flexibility and responsiveness
Safely operate MOWCTX vehicles and complete daily vehicle inspections and temperature checks
Communicate effectively with Volunteer Services, Distribution, and Program Operations teams to resolve delivery issues
Maintain accurate documentation of deliveries, including route sheets, client interactions, and incident reports
Represent MOWCTX professionally in the community, wearing branded attire and ID badge
Assist with delivery of special items (e.g., microwaves, doorbells) and perform light maintenance tasks as needed. Support pick-up site operations and act as a “meal manager” when assigned
Respond appropriately to emergency situations involving clients and report concerns promptly
Return all equipment, keys, and documentation to designated locations after route completion
Participate in annual driving safety training and adhere to all safety protocols
Contribute to organizational goals by completing required shifts in meal delivery, office support, or program management