Program Delivery Quality Assurance Monitor - Bilingual English/Portuguese

National Safety Council • Worcester, MA

1d • $37

About The Position

The National Safety Council is America’s leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur. Our Initiatives include: Workplace Safety Roadway Security Impairment We are currently looking for a Program Delivery Quality Assurance Monitor to join us in our mission to save lives and prevent injuries. Position Highlights: Under general supervision, the Instructor Service Specialist is assigned classes state-wide to conduct quality assurance monitoring. Observe and document instructor activities covertly while maintaining an unassuming role as a class participant. Bring concerns to management attention in regard to infractions of policy or procedures within the NSC classroom through completion of written observation reports.

Requirements

• Excellent written and verbal communication skills required.
• Must be a self-starter with the ability to work independently.
• Must display high level of initiative and possess good time management and organizational skills.
• High school diploma or equivalent required.
• Proficient with Microsoft Outlook, Excel, Word, and Powerpoint
• Requires prolonged sitting.
• Travel Required (in-state, must have own transportation).
• Ability to make decisions and recommend proposed solutions to customer problems or inquiries.
• Acts independently and uses own judgment in acquiring information while observing Council state mandated classes.
• Uses knowledge of program requirements and promote NSC values. Assures reporting integrity at all times. Determines priorities using judgment, creativity, and knowledge of program & state regulations and requirements to ensure program compliance.
• Bilingual in English & Portuguese

Nice To Haves

• At least 2 years of relevant customer service or call center experience preferred

Responsibilities

• Learn and understand driver safety course delivery expectations as outlined in the course instructor guides, manual of rules and procedures, and program administrative guides
• Attend various NSC driver safety courses state-wide, covertly posing as a required attendee and participating in all aspects of class as an attendee.
• Observe and record objective information used to evaluate instructors facilitating NSC driver safety courses with regard to contract regulatory compliance, administrative processes, classroom management techniques, and curriculum delivery expectations.
• Complete Instructor Observation Evaluation Input form and written summary of observations for each assigned instructor/class within 24 hours of completion of monitoring.
• Attend scheduled training or retraining, update seminars, round table discussions, and Instructor Service Specialist development seminars as required and scheduled by NSC.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees