Performance Consulting is a dedicated internal consulting group that is highly visible and a critical component of JPMorgan Chase’s commitment to operational excellence. The team partners with strategic and functional leaders to improve and enhance core components of our business, from designing innovative, streamlined ways of working to piloting cutting-edge AI solutions. Our mission is to optimize end-to-end processes, elevate the customer experience, and foster a vibrant culture of continuous improvement. We are committed to shaping a future where innovation and excellence are at the heart of everything we do. As a Program Delivery Associate II within Performance Consulting, you will be instrumental in driving operational excellence and delivering client solutions that optimize efficiency and enhance service delivery. You will leverage your expertise in process improvement, change management, and project management to support organizational transformation. Your role may involve delivering training, managing projects, and engaging stakeholders to align goals with organizational needs. Your innovative thinking will enable you to challenge the status quo and foster a culture of continuous improvement across diverse teams.