Program Coordinator

Kaiser Permanente • San Rafael, CA

71d

About The Position

Under limited supervision, serves as the program liaison by providing support duties to include the implementation, delivery and monitoring of a program. Activities require judgment and initiative to determine proper approach or action to take in non-routine situations and extensive knowledge of the organizational unit to include operating policies, procedures, and protocols, and administrative concepts, principles and accepted practices in the occupation.

Requirements

• Minimum five (5) years of experience performing administrative support functions for department managers.
• High School Diploma or General Education Development (GED).
• Excellent customer service and oral and written communication skills required.
• Familiarity with use of databases such as Access to enter and to retrieve data for management information reporting and analysis.
• Advanced level proficiency with MS Word, and intermediate level proficiency with PowerPoint, Excel or Access (required only if applicable to departments needs).
• Accuracy, productivity, dependability and good attendance record a must.
• Must be able to work in a Labor/Management Partnership environment.

Nice To Haves

• Experience in coordinating and providing support to large complex projects.

Responsibilities

• Ensures smooth functioning of program in accordance with policies and procedures, regulations and other compliance requirements.
• Coordinates activities within and external to the department by answering questions about program operations, policies and procedures.
• Tracks milestones in project plans and contacts team members to ensure timely follow through and completion of assignments.
• Schedules conference rooms, caterers, audiovisual equipment and various support requirements for project teams.
• Coordinates administrative workflow of the department, and recommends new processes as needed.
• Participates in various committee meetings related to the ongoing development and modification of the program.
• Prepares various communication materials utilizing Word, PowerPoint, Excel, pivot tables, Visio and other similar software for a variety of management information reports.
• Screens phone and email inquiries; assesses problems or questions to determine appropriate response general policies and procedures.
• Performs assignments that require researching and collecting information, verifying validity of data and analyzing information.
• Prepares narrative, graphic and other presentation that summarizes findings and variances.
• Provides recommendations based on data analyses to include procedural and policy changes.
• Uses a variety of software and databases to retrieve required information and to prepare communications, letters, reports, confidential documents, etc.
• Utilizes databases to include data entry, extract data, identifying and correcting data, and running reports for management information, budget analysis, performance metrics and other required data.
• May oversee portion of a department budget and make budget recommendations as required.
• Independently tracks and compiles reports with actual to budget variances and trend analysis as required.
• Performs other related duties as required.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED