Program Coordinator

SAN DIEGO YOUTH SERVICES•San Diego, CA

About The Position

ESSENTIAL FUNCTIONS: 1. Ensure the development, implementation, and evaluation of an integrated treatment approach for youth with co-occurring psychiatric and substance disorders and quality trauma informed youth programs that provides culturally and linguistically appropriate services to the underserved students and families. Remain culturally sensitive and respectful to all staff and clients. 2. Provide personnel support to including program-specific orientation, onboarding, and general consultation to direct services staff to ensure contract compliance, and participate in the development of policies and procedures pertaining to personnel. Assist with oversight of staff productivity and service delivery. -Attend and assist in co-facilitating weekly multi-disciplinary team (MDT) meetings to review and support with group consultation on CAT cases. -Ensure timely documentation and maintenance of case files in accordance with SDYS policies & procedures and contract compliance. -Assist Program Manager in meeting contract statement of work requirements through processing data and audit reports minimum twice per month in ETO. -Assist Program Manager in meeting agency audit and tracking requirements including Monthly Program Numbers and Annual Outcome Reports through Apricot and ETO. 3. Collaborate closely with Program Manager and Clinical Coordinator as part of program leadership including coordinating staff coverage/support, general case consultation, and ensuring implementation of contract requirements. 4. Participate in appropriate agency-wide meetings, cross program collaborative meetings, staff development events, and committees as appropriate. -Participate in implementing agency's resource development plan as appropriate. 5. Establish and maintain linkage relationships with agencies, organizations, and civic and community groups by participating in community collaborative meeting and outreaches. -Identify and/or develop community-based resources to provide services to enhance program services, and to support healthy activities necessary for the well-being of service-partner(s). -Collaboration with Law Enforcement Departments to conduct outreach, gather Diversion referrals, conduct joint interventions, and provide on-site resources. -Initiate, coordinate, and attend community outreach events to promote program services, strengthen community partnerships, and increase referral sources. Coordinate outreach opportunities with School Administrators, Law Enforcement, and other Community Collaborators, Agencies, and Partners. 6. Maintain a case management caseload proportionate to other job duties. -Maintain all case documentation, paper files and electronic files on ETO in a timely, accurate and complete manner per contract and SDYS requirements. Include any contacts made with other service providers and family members. a. Evaluate and monitor youth progress per contract’s Statement of Work requirements and maintain accurate records including data entry into ETO and Excel spreadsheets. 7. Follow all legal and ethical guidelines pertaining to the treatment of youth and families as per the state and county requirements (e.g. Child Abuse Reporting, Duty to Warn, Confidentiality, Grievance Procedures, Informed Consent, and Serious Incident Reporting) and ensure staff do the same. 8. Other duties as necessary to ensure successful implementation of the program. SDYS EXPECTATIONS: Adhere to and uphold the rigorous standards of SDYS as mandated by its mission, purpose, guiding principles and standards of quality. Maintain confidentiality and privacy standards of service partner protected health information and other applicable information and material in accordance to agency and center policies, and applicable regulations and laws including HIPAA. Welcome and support SDYS volunteers and assist them in accomplishing their services whenever applicable. Effectively communicate with people from diverse backgrounds and experiences. Receive and give supportive feedback to foster equity and inclusion in working relationships. Recognize, nurture, and learn from strengths in co-workers. Maintain warm, welcoming and safe work environments. Possess flexibility to accomplish job responsibilities in several work environments, whether it be from home, on the road, or in an office.

Requirements

Bachelor's Degree in Psychology, Sociology, Criminal Justice, Social Work, or closely related social service field and two years experience in working with adolescents or equivalent knowledge and experience.
Must have organizational and problem-solving skills with demonstrated leadership abilities.
Ability to de-escalate and respond to crises appropriately.
Strong professional oral and written communications skills are a must, as well as, the ability to work with minimal supervision and frequent interruptions, while maintaining a professional demeanor at all times.
Able to work with a multi-disciplinary team in a very diverse setting that serves people of all backgrounds, cultures, and sexual orientations.
Must be computer literate in Microsoft Outlook, Word, and Access.
Ability to obtain and maintain certification in CPR and First Aid.
Must be available to work flexible hours, including some evenings and weekends.
Must have reliable vehicle, relevant auto insurance, a clean driving record, and willing to drive (mileage reimbursement available). Employment offers will be subject to clearances, which include fingerprinting, background checks, TB, and drug testing.
Must also be able to obtain clearance to work with the Sheriff Department.

Nice To Haves

Bilingual Preferred (English/Spanish).
Familiar with the Juvenile Justice/Probation and social services systems preferred.
Some home-based services experience and knowledge of East and Central County resources is a plus.
Prefer experience with supervision, training, and scheduling of staff.
Must be willing to develop or possess working knowledge of trauma-informed care and dual diagnosis treatment; experience working in trauma-informed and dual diagnosis programs preferred.

Responsibilities

Ensure the development, implementation, and evaluation of an integrated treatment approach for youth with co-occurring psychiatric and substance disorders and quality trauma informed youth programs that provides culturally and linguistically appropriate services to the underserved students and families.
Provide personnel support to including program-specific orientation, onboarding, and general consultation to direct services staff to ensure contract compliance, and participate in the development of policies and procedures pertaining to personnel.
Assist with oversight of staff productivity and service delivery.
Attend and assist in co-facilitating weekly multi-disciplinary team (MDT) meetings to review and support with group consultation on CAT cases.
Ensure timely documentation and maintenance of case files in accordance with SDYS policies & procedures and contract compliance.
Assist Program Manager in meeting contract statement of work requirements through processing data and audit reports minimum twice per month in ETO.
Assist Program Manager in meeting agency audit and tracking requirements including Monthly Program Numbers and Annual Outcome Reports through Apricot and ETO.
Collaborate closely with Program Manager and Clinical Coordinator as part of program leadership including coordinating staff coverage/support, general case consultation, and ensuring implementation of contract requirements.
Participate in appropriate agency-wide meetings, cross program collaborative meetings, staff development events, and committees as appropriate.
Participate in implementing agency's resource development plan as appropriate.
Establish and maintain linkage relationships with agencies, organizations, and civic and community groups by participating in community collaborative meeting and outreaches.
Identify and/or develop community-based resources to provide services to enhance program services, and to support healthy activities necessary for the well-being of service-partner(s).
Collaboration with Law Enforcement Departments to conduct outreach, gather Diversion referrals, conduct joint interventions, and provide on-site resources.
Initiate, coordinate, and attend community outreach events to promote program services, strengthen community partnerships, and increase referral sources.
Coordinate outreach opportunities with School Administrators, Law Enforcement, and other Community Collaborators, Agencies, and Partners.
Maintain a case management caseload proportionate to other job duties.
Maintain all case documentation, paper files and electronic files on ETO in a timely, accurate and complete manner per contract and SDYS requirements.
Evaluate and monitor youth progress per contract’s Statement of Work requirements and maintain accurate records including data entry into ETO and Excel spreadsheets.
Follow all legal and ethical guidelines pertaining to the treatment of youth and families as per the state and county requirements (e.g. Child Abuse Reporting, Duty to Warn, Confidentiality, Grievance Procedures, Informed Consent, and Serious Incident Reporting) and ensure staff do the same.
Other duties as necessary to ensure successful implementation of the program.
Adhere to and uphold the rigorous standards of SDYS as mandated by its mission, purpose, guiding principles and standards of quality.
Maintain confidentiality and privacy standards of service partner protected health information and other applicable information and material in accordance to agency and center policies, and applicable regulations and laws including HIPAA.
Welcome and support SDYS volunteers and assist them in accomplishing their services whenever applicable.
Effectively communicate with people from diverse backgrounds and experiences.
Receive and give supportive feedback to foster equity and inclusion in working relationships.
Recognize, nurture, and learn from strengths in co-workers.
Maintain warm, welcoming and safe work environments.
Possess flexibility to accomplish job responsibilities in several work environments, whether it be from home, on the road, or in an office.