Program Coordinator

Bank of Guam•Hagåtña, GU

2h•Onsite

About The Position

The Program Coordinator supports the delivery of the Bank's Corporate Social Responsibility (CSR) strategy by coordinating community programs, employee volunteering, and CSR. This role focuses on effective coordination, accurate tracking, and meaningful community engagement to expand the Bank's impact across financial literacy, affordable housing, and small business support.

Requirements

Strong organizational skills and attention to detail
Ability to manage multiple tasks and meet deadlines
Clear written and verbal communication skills
Basic understanding of budgets, tracking and administrative processes
Ability to work effectively with diverse stakeholders
Willingness to learn program operations and compliance requirements
Proficiency in Microsoft Office and productivity tools
Ability to work occasional evenings, early mornings, weekends, or non-standard hours in support of scheduled programs and events
High School Diploma or GED equivalent
1-2 years of experience in program coordination, administrative support or a related role required

Nice To Haves

Associate's Degree or Bachelor's Degree in Communication, Education, Business, Social Sciences, Marketing, or related preferred
Experience supporting projects, events, or initiatives preferred
Experience collaborating with vendors, community partners, and external stakeholders preferred
Experience working in a regulated environment (banking, finance, government, or nonprofit) preferred

Responsibilities

Serve as a consistent and professional point of contact for community partners, schools, nonprofits, government agencies, vendors, and employee volunteers
Support relationship management efforts by coordinating communications, meetings and follow-ups, and maintaining up‑to‑date partner and contact records
Coordinate communication between internal teams and external partners to ensure shared understanding of program objectives and expectations
Respond to routine inquiries and escalate issues as appropriate to the Program Manager or other as relevant
Assist in maintaining positive, professional relationships with program participants, community members, and external partners
Represent the organization professionally and in alignment with core values at program events and activities
Support delivery of programs, events, workshops and initiatives to ensure a well-coordinated and positive experience for participants, partners, volunteers, and employees
Track timelines, task lists and action items to coordinate logistics and support program execution
Help monitor participant feedback, event outcomes and metrics in reports to program leadership
Ensure program activities are delivered consistently and in alignment with established standards
Contribute to a collaborative, mission-focused team environment
Coordinate day-to-day program activities, administrative tasks and assigned program deliverables accurately, efficiently, and on time
Track timelines, task lists and action items to support program execution
Assist with budget tracking, invoice processing, and expense documentation
Maintain accurate program files, event logs, assessments, participant records and required documentation
Compile routine reports, summaries, retrospectives and participant data for review
Follow established policies, procedures, and guidelines in all program activities
Flag potential issues, risks or delays to the Program Manager, or other as relevant, in a timely manner
Support compliance with organizational, partner, vendor and regulatory requirements
Maintain organized, accurate, and audit‑ready documentation
Ensure confidentiality and appropriate handling of participant and program data