Program Coordinator, US
About The Position
The Professional Services team is integral to Attentive's Customer Success strategy, allowing us to deepen our relationships with our customers and ensuring they are able to achieve extraordinary success on the Attentive platform. We deliver expert consultation and real-time execution throughout our customers' Attentive journey. As a Program Coordinator, you will work with some of our largest brands to execute optimized retention marketing strategies. By collaborating with our CSM team, you will develop our customer's most ambitious marketing ideas, ensuring they are able to drive growth and conversions with Attentive. Your deep platform knowledge brings value to our customers by ensuring they can get more done. You'll become an Attentive expert, bridging the gap between our product and customers. Your core responsibility will be to execute customer projects, ensuring successful partnerships. You will work in conjunction with members of the CSM, Support, and Professional Services teams to maintain alignment on our customers' marketing goals.
Requirements
- You have 1-2 years of customer-facing experience in preferably a Customer Success, Support, or Agency role
- Prior experience with SaaS or E-Commerce platforms preferred
- You understand the key metrics that Attentive customers are interested in measuring (List Growth, Revenue, Message-Level Performance)
- You are motivated by helping others and derive satisfaction from being part of a team
- You understand how the day to day work delivered by our team directly impacts our customers' progress towards their own goals
- You are a quick learner and ready to get your hands dirty, able to find creative workarounds when faced with limitations
- You are extremely detail oriented, organized, and have a strong ability to prioritize and manage your time effectively
- You are proactive and communicative, never shying away from a quick Slack, Zoom, or phone call
Responsibilities
- Deliver Attentive Advantage Service offerings (Select Services or Recurring Advantage engagements), designed to drive value for our customers
- Leverage your Attentive platform expertise to design and build List Growth tools, Segments, Campaigns, Journeys, and Reports in the Attentive UI
- Develop strong relationships with cross-functional team members and our customers
- Manage your assigned accounts in collaboration with Attentive account teams to ensure customers remain engaged and are successful in their adoption of the Attentive platform
- Provide creative solutions and execute swiftly keeping the industry's best practices in mind
- Translate customer feedback into specific product recommendations
- Positioned as a valuable extension of our customers' teams, your attention to detail and quick execution builds trust between us and our customers
- Update internal workflows and documentation so that they remain as accurate as possible
Benefits
- You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
