Program Coordinator, Supportive Care

City of Hope • Duarte, CA

78d

About The Position

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. Position Summary: Manages centralized patient education materials ordering and distribution for the entire medical center, acting as a single point of contact for efficient access to current and authoritative educational materials. Provides project management and programmatic support to the director and division. Provides a variety of administrative support to the director, department and the division. Coordinates development and updating of educational materials, Coordinates City of Hope's Patient and Family Orientation Program.

Requirements

• High School or equivalent
• College Courses
• Three or more years of progressively responsible experience in a customer service-focused, administrative support role

Responsibilities

• Manage centralized patient and family education materials ordering and distribution for the Medical Center, ensuring that division service standards are achieved.
• Receive, process, and fulfill orders for educational materials from clinics, inpatient units, nursing, New Patient Services and other departments.
• Develop and manage robust documentation and inventory management system in order to anticipate materials needs.
• Coordinate assembly of packets with New Patient Services and volunteers. Oversee volunteers' assembly of patient education packets.
• Manage on-line databases of patient and family education materials.
• Provide project management and programmatic support to the director, department and the division, which includes the following programs: Patient, Family and Community Education; Child Life; Patient Navigation, Biopsychosocial Screening; the Patient and Family Advisory Council and El Concilio.
• Collaborate with director and team in planning and executing patient engagement and patient experience projects, facilitating on-going partnership with patient and family advisors from project initiation to completion.
• Lead development of division content for Supportive Care internet and intranet pages and coordinate on-going updating by division staff.
• Collaborate with director in developing project plans, monitoring progress and tracking outcome metrics for the division.
• Lead/actively participate in Department of Supportive Care Medicine project work teams.
• Collaborate with division and department colleagues in marketing Supportive Care programs and services.

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees