Program Coordinator Supervisor

Consumer Direct Care Network-posted 8 months ago
Full-time • Manager
Onsite • Arlington, VA
Ambulatory Health Care Services
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At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments. Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

  • Supervise and maintain a caseload of clients enrolled in Medicaid programs
  • Supervise clients' in-home care needs in compliance with Federal/State Regulations, Managed Care Organization (MCO) program rules, and contract requirements
  • Supervise daily intake and referral processes to ensure positive business growth and development
  • Provide leadership and training to other staff
  • Promote cohesiveness in the office
  • Supervise day-to-day operations and client advocacy
  • Collaborate with stakeholders regarding the delivery of services
  • Comfortable with public speaking
  • Communicate effectively
  • Comply with applicable legal requirements, standards, policies, and procedures
  • Conduct advanced reporting and oversight activities
  • Demonstrate dependability
  • Demonstrate effective problem-solving and decision-making skills
  • Exhibit computer efficiency
  • Handle complex service programs and special projects
  • Lead, supervise and complete special projects including, but not limited to: Large-scale enrollments and transitions as needed
  • Maintain necessary skills and knowledge to coordinate workflow
  • Market services to referral sources
  • Participate in professional development and training activities
  • Prioritize and multitask effectively
  • Provide excellent customer service to internal and external clients
  • Represent the company at stakeholder meetings, health fairs, and provider fairs
  • Supervise deliverables and ensure timely completion of projects
  • Train and oversee employees
  • Enroll clients and employees in services, web portal, and EVV systems as needed
  • Conduct necessary client assessments and home visits, as necessary
  • Handle escalated complaints
  • Bilingual preferred in various locations
  • Other duties as assigned
  • Bachelor's degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field preferred
  • 3 years experience working with individuals with disabilities or the elderly preferred
  • Combination of education and experience
  • Leadership experience preferred
  • Ability to work flexible and/or extended hours, if needed, to meet the job requirements
  • Bilingual preferred in various locations
  • Medical, Dental, and Vision Insurance
  • Accrued Vacation with no waiting period
  • Two Paid Floating Holidays
  • Nine Paid Federal Holidays
  • Paid Safe Sick Time with no waiting period
  • Instant Earnings Option
  • 401(k) Retirement plan
  • Company-Paid Life Insurance
  • Supplemental Life, Accident, Critical Illness, and Hospital benefits
  • Short and Long-Term Disability
  • Paid Parental Leave
  • Flexible Spending Account
  • Employee Assistance Program
  • Pet Insurance
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