Program Coordinator – Scsep

The WorkPlace•Bridgeport, CT

17d

About The Position

The Program Coordinator supports the MaturityWorks Senior Community Service Employment Program (SCSEP) through a variety of activities, including, but not limited to, review of participant eligibility, database management and file maintenance, employer outreach, processing payroll documentation, and general customer service. Knowledge of data structures such as CaseWorthy, GPMS, and other related database structures, MS Office Desktop and Cloud applications, including Word, Excel, Access, Outlook, SharePoint, TEAMS, and PowerPoint.

Requirements

Ability to work with and support a diverse customer base
Ability to understand and interpret the SCSEP Data Collection Handbook
Excellent customer service skills
Ability to define problems, collect data, establish facts, and draw valid conclusions
Accurate, with strong written and verbal skills
Work well in a fast-paced and ever-changing environment
Bachelor’s degree or 1-year related experience, and/or training; or equivalent combination of education and experience.
The ability to understand more advanced computer skills and be proficient in the advanced knowledge of software such as: CaseWorthy, SCSEP GPMS, Microsoft Word, Excel, PowerPoint, and Access.

Nice To Haves

Bilingual is a plus

Responsibilities

General logistics support for the MaturityWorks program.
Compiles and analyzes information and data regarding the grant for programmatic reports.
Acts as a subject matter expert with the capability to respond to inquiries from participants, partners, employers, and members of the community.
Conduct employer follow-ups and assist with employer engagement.
Implement participant engagement strategies to support employment retention and facilitate connection to support services.
Monitor participant durational limits and notify staff when preparation needs to begin for participant exits.
Collection and reconciliation of participant timesheets and submission to the finance department.
Review participant intake and recertification documentation for compliance with grant requirements and implement data validation.
Proactive and focused support of the MaturityWorks team and Program Manager on a day-to-day basis, with accuracy, efficiency, and the ability to multitask being essential.
Other duties as assigned.