Program Coordinator - Provider Float Pool (Not Remote) Full-Time Days

Trinity Health • Boise, ID

1d • Onsite

About The Position

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. The Saint Alphonsus Medical Group (SAMG) is looking to hire a detail-oriented and proactive Program Coordinator to support the Provider Urgent Care Float Pool! Position Summary & Highlights: The Program Coordinator will provide program support to the Provider Urgent Care float pool including scheduling, PTO, and timekeeping system oversite (UKG) for 30 providers and/or APPs who support 12 urgent care clinic locations across the Treasure Valley. Get quick and convenient urgent care at Saint Alphonsus in Boise, Meridian, Nampa, Caldwell, Star, and Fruitland. We provide same-day treatment for a variety of minor to moderate conditions. In addition to general urgent care services, Saint Alphonsus also provides orthopedic urgent care. Our clinics are staffed by sports medicine experts that are specially trained to treat injuries involving bones, joints, ligaments, and muscles. Learn more about Saint Alphonsus Urgent Care locations here: https://www.saintalphonsus.org/services/urgent-care

Requirements

• Must possess knowledge normally acquired through completion of an associate degree in business or healthcare related field, with two (2) or more years of related experience; or equivalent combination of education and experience.

Nice To Haves

• Payroll and/or timekeeping system experience.
• Knowledge of Saint Alphonsus outpatient clinic environment , protocols, and processes.
• Strong computer skills including payroll and timekeeping system, and Microsoft Office programs including Word, Excel, Outlook, and Teams.
• Excellent communication, both written and verbal, with colleagues, physicians, providers, including solid phone etiquette.
• Solid organizational and prioritization skills including consistent and timely follow through.
• Professionalism and self-initiative and are capable of contributing new ideas for content, workflow improvements, and program efficiencies.
• You enjoy working in a team environment and independently as well.
• You also are adaptable and flexible to evolve with the program.

Responsibilities

• You will be responsible for coordinating with the clinic managers at the urgent care clinic locations regarding provider staffing needs and work with the providers and APPs in the float pool regarding scheduling.
• You will work closely with the 30 providers and/or APPs on their scheduling availability including support of PTO and timekeeping system (UKG) oversight.
• You will be responsible for program requirements being met; consistently meets quality standards and required timelines.
• Execute on program administration with Service Line and operational directors and/or medical director in support of achieving timely and quality patient care and business development goals.
• Prepare and provide timely and accurate reports including data/outcomes for program, compliance, status, and other program service reports, as needed.
• Cultivate and strengthen professional relationships through consistent contact and timely follow through.
• Communicates program or staffing needs or concerns to Director(s) in a timely manner.
• Contributing new ideas for content, workflow improvements and program efficiencies.
• Investigates participant and employee complaints or concerns.
• Acts as a resource to staff, internal and external providers for information, guidance and tools.
• Prepare and provide timely and accurate reports including data/outcomes for program, compliance, status, participant volumes and other program service reports, as needed.
• Investigate participant and employee complaints or concerns.
• Have a strong working knowledge of program compliance requirements and risk for areas of responsibility.
• Demonstrated ability to be an effective member a diverse multidisciplinary team.
• This role may also help support the Care on Demand and Mobile clinic.
• Foster an environment of teamwork with colleagues, providers, and external partners.

Benefits

• We offer market-competitive pay, generous PTO, and multiple options for comprehensive benefits that begin on day one.
• Benefits for your future include retirement planning and matching, college savings plans for your family, and multiple life insurance plans that can change as your needs develop.
• We are proud to offer Employee Assistance Programs, tuition reimbursement, and educational opportunities to help you learn and grow.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree