Program Coordinator, Performance Monitoring

All Chicago Making Homelessness History • Chicago, IL

74d • $44,770 - $59,400

About The Position

All Chicago MHH’s mission is to unite our community and resources to provide solutions that ensure and sustain the stability of home. On any given night, nearly 12,000 Chicagoans do not have a place to call home. These are our neighbors and together we can ensure that we all have stable homes. All Chicago MHH prevents and ends homelessness through emergency financial assistance, community partnerships, data analytics, and training and research. We strengthen our community’s collective efforts to prevent and end homelessness, guided by a vision of impact, influence, and inspiration. As our name implies, All Chicago MHH brings together homeless service providers, non-profit partners, donors, and people with the lived experience of homelessness in a strategic effort to make homelessness history in Chicago. We bring a sense of collaboration to our work and actively seek solutions through partnership! Come to work with passionate, like-minded colleagues in a supportive environment as we help end homelessness.

Requirements

• Bachelor's degree in social work, Psychology, Social Justice or another related field is preferred. An equivalent combination of education and experience will also be considered.
• Possessing 2-3 years of experience in the field(s) of homelessness service delivery and/or housing is strongly preferred.
• Experience with HUD-funded programming, Coordinated Entry and/or the Homeless Management Information System (HMIS) is preferred.
• Excellent skills with Microsoft Office products including but not limited to Excel, Word, PowerPoint, and Outlook.
• Ability to prioritize, meet deadlines, and manage changing priorities.
• Ability to respond effectively to inquiries, complaints, or concerns, as presented by staff, consumers, service providers, and other stakeholders.
• Strong skills in data analysis and visualization.

Responsibilities

• Coordinate performance monitoring activities of partner agencies, including compliance monitoring and/or performance outcomes monitoring, by creating workplans, timelines, and schedules.
• Assist All Chicago program staff as needed to develop or update performance metrics, reports, and data-driven performance management practices to support performance improvement of All Chicago programs.
• Execute performance outcomes and/or compliance monitoring activities through data analysis, data visualization, file and document review, summarizing of insights, communication with program staff, and meeting technical assistance needs.
• Identify technical assistance needs, data driven improvement focuses, and performance actions to recommend to All Chicago program staff for supporting agency and program improvement.
• Collaborate with team members to create technical assistance and training resources that support agencies in improving performance outcomes and/or compliance, including understanding how data translates to outcomes, what contributes to compliance and performance outcomes, and correcting data errors.
• Plan and facilitate meetings with internal program teams and partner agency staff as needed.
• Raise challenges with Program Manager to support troubleshooting, as needed.
• Responds to requests for information from partner agencies and community members seeking resources and assistance.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Employer-matched retirement plan
• Paid leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees