UHS-posted about 12 hours ago
Full-time • Entry Level
Onsite • Fremont, CA
1,001-5,000 employees

Come join our team and love what you do! Fremont Hospital is currently hiring a full-time Outpatient Services Program Coordinator to support and strengthen our outpatient programs. This role is ideal for someone who is a self-starter, naturally organized, and enjoys juggling moving pieces—someone who takes initiative, likes making projects their own, and finds satisfaction in making systems run smoothly while creating a welcoming experience for patients and families. The Program Coordinator plays a central role in supporting clinical operations within acute outpatient services while ensuring the smooth day-to-day functioning of the program. The Program Coordinator serves as the primary point of contact for patients entering outpatient services. Responsibilities include scheduling and coordinating all patient assessments, explaining available services and levels of care, guiding patients and families through next steps, and coordinating appointments within the program. This role works closely with clinical and administrative leadership to support care coordination and project-based initiatives across Partial Hospitalization (PHP), Intensive Outpatient (IOP), and inpatient levels of care. The Program Coordinator also tracks attendance and engagement, helping ensure accurate communication and continuity of care. In addition to care coordination, the Program Coordinator supports the operational infrastructure of the outpatient program. This includes administrative and programmatic tasks such as creating and maintaining treatment planning tools, managing attendance tracking and incentive-based initiatives, supporting scheduling workflows, and assisting with program improvement projects that enhance efficiency and patient experience. The Program Coordinator also functions in an office management and patient-facing capacity, serving as one of the first points of contact for patients and families. Responsibilities include covering the front desk, welcoming and checking in patients, managing incoming calls, maintaining supplies, and ensuring the outpatient office runs smoothly and professionally. The role also includes helping plan and support patient-centered events and activities, and is ideal for those that love to host and create experiences for others. This position works under the guidance of the Executive Director of Business Development, reports directly to the Administrative Director of Outpatient Services, and collaborates closely with the Program Manager and multidisciplinary treatment team to support both daily operations and longer-term program goals." Commuting to Fremont Hospital is easy! It is conveniently located near public transportation options such as AC Transit, BART, and the ACE Train. Fremont Hospital offers comprehensive benefits for the full time Program Coordinator position, such as: Challenging and rewarding work environment Competitive compensation Tuition assistance Career development opportunities across UHS and our 300+ locations! HealthStream online learning catalogue with plenty of free CEU courses Competitive compensation & generous paid time off Excellent Medical, Dental, Vision and Prescription Drug Plans 401(K) with company match and discounted stock plan Pet insurance SoFi Student Loan Refinancing Program More information is available on our Benefits Guest Website: uhsguest.com Fremont Hospital is a fully accredited, 148-bed private inpatient psychiatric hospital providing quality care for children through adults. The facility provides a full assortment of care which includes assessments, inpatient psychiatric hospitalization, partial-hospitalization, intensive outpatient psychiatric treatment as well as chemical dependency outpatient care. About UHS: One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $11.6 billion in 2020. In 2021, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in 2020, ranked #281 on the Fortune 500; and listed #330 in Forbes ranking of U.S.’ Largest Public Companies. Headquartered in King of Prussia, PA, UHS has 89,000 employees and through its subsidiaries operates 26 acute care hospitals, 334 behavioral health facilities, 39 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 38 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

  • Scheduling and coordinating all patient assessments
  • Explaining available services and levels of care
  • Guiding patients and families through next steps
  • Coordinating appointments within the program
  • Tracking attendance and engagement
  • Creating and maintaining treatment planning tools
  • Managing attendance tracking and incentive-based initiatives
  • Supporting scheduling workflows
  • Assisting with program improvement projects that enhance efficiency and patient experience
  • Covering the front desk
  • Welcoming and checking in patients
  • Managing incoming calls
  • Maintaining supplies
  • Ensuring the outpatient office runs smoothly and professionally
  • Helping plan and support patient-centered events and activities
  • High school graduate or equivalent; college or university experience preferred.
  • At least two (2) years of related experience in a human service, social service, psychiatric, or mental health setting, performing triage for inquiries and providing excellent customer service.
  • Knowledge of psychiatric patient care techniques with understanding of mental illness.
  • Experience in facilitating patient care, program implementation; knowledge of psychotherapeutic interventions and psychiatric diagnoses.
  • CPR with AED (CPR/AED) certification must be current and a copy of your certification must be presented to Human Resources beofre hire.
  • You must successfully complete Fremont Hospital’s Non-Violent Crisis Intervention (CPI) training course (Blocking/Disengagement Skills Only) within 90 days of employment and prior to assisting with preventative intervention measures.
  • 35+ WPM, Microsoft Office Suite, electronic health record, customer retention management software, hospital management software
  • Challenging and rewarding work environment
  • Competitive compensation
  • Tuition assistance
  • Career development opportunities across UHS and our 300+ locations!
  • HealthStream online learning catalogue with plenty of free CEU courses
  • Competitive compensation & generous paid time off
  • Excellent Medical, Dental, Vision and Prescription Drug Plans
  • 401(K) with company match and discounted stock plan
  • Pet insurance
  • SoFi Student Loan Refinancing Program
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