Program Coordinator Operations-Full-time Days

Northwestern Memorial Healthcare•Geneva, IL

About The Position

The Program Coordinator, Operations reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Program Coordinator, Operations is responsible for supporting the NMG Operations department and participating in initiatives to enhance ambulatory operations. The Program Coordinator supports teams in achieving health system, regional, and local priorities and goals.

Requirements

Bachelors degree
Minimum of 3 - 5 years of relevant experience
Strong knowledge of Microsoft Office package
Ability to organize and think independently with orientation to deadline and detail
Experience supporting more than one executive or manager.
Strong interpersonal skills
Flexible/adaptable – ability to work with diverse group of healthcare professionals in a matrix environment

Nice To Haves

Healthcare experience
Experience with project management and analysis

Responsibilities

Systematically support any and all initiatives that fall within the NMG Operations department
Provides program coordination and program management including planning, decision making and implementation for select projects.
Coordinates, on a daily basis, the planning, resource allocation, information distribution and overall performance reporting for the assigned projects.
Applies standard project management methodologies for project lifecycle of analysis, design, implementation, verification as well as value measurement definition.
Establishes and maintain effective communications regarding project status with the team members and other organizational reporting structures.
Works with project teams to manage schedule and scope.
Assists with creation and preparation of materials which are presented to management and board-level committees and subcommittees, particularly power point presentations and printed materials.
Utilizes advanced Microsoft Office applications to design and lay-out presentations and reports.
Participates in meetings, accounts for meeting discussion and next steps and takes ownership of follow up items as appropriate.
Follows up with department staff, to make sure deadlines are kept.
Utilizes appropriate resources within the institution, division and department to manage and complete each assigned task and/or project.
Participates in preparing program’s budget, creates and monitors budget statements, assists in designing reports.
Researches and develops internal and external communications including presentations, speaking points, correspondence and other written materials.
Communicates (verbal and written) with a wide range of departments, employees, vendors, and physicians; and serves as a liaison on behalf of the department leadership to foster strong working relationships.
Represents the department, program or project with various level of personnel both internally and externally.
Responds to unanticipated complex issues and manages critical and confidential information.
Applies analytical skills, tools and techniques to improvement efforts.
Collaborates with other system functions as required on training initiatives (e.g., IT, Quality, Analytics, Patient Experience, etc.).
Provides calendar management support for the department; facilitates and schedules meetings, including logistics; helps set meeting priorities; communicates meeting objectives and helps identifies materials needed for meeting; distributes materials in advance of meeting as advised by leadership and exercises judgment to ensure appropriate parties attend meeting
Participates in creating department’s targets, preparing job description, screening resumes.
Overseas creation, design and maintenance of internal website content ensuring ease and practicality of use for targeted audience.
Plans and executes the annual pre-medicine internship cycle including position posting, candidate selection, site coordination and placement, seminar preparation, day-to-day supervision and other operational logistics.
May support additional projects as requested.
Other duties as assigned.