DMV - Program Coordinator III

State of North Carolina•Nash County, NC

30d

About The Position

The primary objective of this position is to ensure that the State Automated Driver License System (SADLS) accurately records actions related to both North Carolina and out-of-state offenses, in accordance with Chapter 20 of the North Carolina General Statutes. The incumbent collaborates closely with the Federal Motor Carrier Safety Administration (FMCSA) and the American Association of Motor Vehicle Administrators (AAMVA) to ensure full compliance with applicable federal regulations and mandates. To support accurate system programming, this role requires the interpretation and analysis of new legislation, as well as the investigation of potential program issues. The position is responsible for reviewing applicable laws and Division policies and for reporting identified concerns to the SADLS Information Technology (IT) team. Upon reporting, the individual works collaboratively with IT personnel to research and define system requirements necessary to address and resolve the issues. All system testing associated with these updates is conducted and validated by this position prior to implementation. This role may also represent the Division as a member of the AAMVA ACD Work Group, contributing to discussions on new initiatives and national matters that may influence future legislation and regulatory requirements. Furthermore, this position is an integral member of the Division's Legislative Team, which comprises of Subject Matter Experts (SMEs) responsible for researching and analyzing legislative proposals. As the SME and primary point of contact for the Customer Compliance Services Section, this role responds to impact requests, attends legislative and committee meetings, and provides insights regarding the implications of proposed statutory amendments.

Requirements

Bachelor's degree from an appropriately accredited institution and two (2) years of experience related to the area of assignment; or an equivalent combination of training and experience.

Nice To Haves

In-depth knowledge of North Carolina General Statute Chapter 20
Comprehensive understanding of Federal Motor Carrier Safety Administration (FMCSA) mandates and American Association of Motor Vehicle Administrators (AAMVA) requirements
Familiarity with adjudication processes and best practices
Proven ability to manage and oversee multiple programs independently and concurrently
Proficient in utilizing the following systems and software: SADLS, STARS, ACIS, IIMS, SADLS DB2 database, Microsoft Outlook, Word, Excel, Calendar, and SAP

Responsibilities

Ensure that the State Automated Driver License System (SADLS) accurately records actions related to both North Carolina and out-of-state offenses
Collaborate with the Federal Motor Carrier Safety Administration (FMCSA) and the American Association of Motor Vehicle Administrators (AAMVA) to ensure full compliance with applicable federal regulations and mandates
Interpretation and analysis of new legislation, as well as the investigation of potential program issues
Review applicable laws and Division policies and for reporting identified concerns to the SADLS Information Technology (IT) team
Work collaboratively with IT personnel to research and define system requirements necessary to address and resolve the issues
Conduct and validate all system testing associated with updates prior to implementation
Represent the Division as a member of the AAMVA ACD Work Group, contributing to discussions on new initiatives and national matters that may influence future legislation and regulatory requirements
Integral member of the Division's Legislative Team, which comprises of Subject Matter Experts (SMEs) responsible for researching and analyzing legislative proposals
Respond to impact requests, attends legislative and committee meetings, and provides insights regarding the implications of proposed statutory amendments

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