Program Coordinator - Home Care (Part Time)

The Highlands at Wyomissing-posted 11 months ago
Full-time • Mid Level
Wyomissing, PA
251-500 employees
Nursing and Residential Care Facilities
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At The Highlands at Wyomissing, our passion for exceptional care starts at the top and continues through every department and team member. With a leadership team of highly-skilled and knowledgeable professionals from a variety of backgrounds, we use an interdisciplinary approach when managing our community. This allows us to approach situations and opportunities in a unique and creative way that leverages our decades of experience together.

  • Promote and assist in recruitment efforts to meet scheduling and care service needs of clients
  • Assist staff through the new hire process
  • Provide orientation and training as needed including use of the Highlands intranet and required software (including Relias, My Learning Center, eRSP and PayCom)
  • Provide supervision, coaching and ongoing oversight for all caregivers
  • Encourage and promote personal development of staff
  • Support a culture and environment focused on customer service
  • Conduct field supervision visits and complete performance reviews for all caregivers
  • Participate in marketing efforts and promptly respond to telephone, email and web-based inquiries
  • In collaboration with the Home Care Administrator conduct initial home assessment to determine home care services needed/requested by the prospective client
  • Coordinate the start-up and implementation of new home care services
  • Provide semi-annual home reassessments when home services are being provided in the community
  • Reassess the home environment when a significant change in condition occurs that impacts the care requirements of the client
  • Problem solve to creatively use available resources to meet resident (and staff) needs
  • Coordinate specific work tasks with other involved parties (staff, family members, vendors)
  • Ensure the smooth and efficient flow of communication
  • Ensure procedures in the office support quality resident care and meet regulatory compliance
  • Participate as required (at a minimum, 1/3 of total coverage) in overall on-call rotation
  • Participate in meetings and work on committees as assigned
  • Track employee records for annual competencies and Tb screening
  • Ensure completion of annual competencies and Tb screenings
  • Follow up with employees to ensure compliance and ensure accurate documentation of results
  • Ensure excellence in service by monitoring ongoing care provided to clients
  • Check with client and family for satisfaction with service
  • Communicate with all concerned parties any changes, issues or concerns regarding client
  • Actively engage in professional development of self by keeping abreast of present and future industry trends.
  • Bachelor's degree in Psychology, Social Work, Human Services, Healthcare Administration or related field (Preferred)
  • Valid Pennsylvania Driver's License and acceptable Motor Vehicle Record Check (Required)
  • 1-3 years' experience in human services or related field
  • 1-3 years' Home Care experience (Preferred)
  • 1-3 years' experience in a supervisory or managerial role (preferred)
  • Strong follow-up skills and ability to work with little or no supervision
  • Exhibiting strong proactive and efficient work ethic
  • Results driven and comfortable operating with high expectations and accountability
  • Comfortable and agile working with technology; Proficient in MS Office and other applications
  • Ability to function in a fast-paced environment, with competing priorities and deadlines.
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