Program Coordinator, Graduate & Executive Education: Haslam College of Business - UTK

University of Tennessee • Knoxville, TN

260d

About The Position

The Haslam College of Business (HCB) at the University of Tennessee, Knoxville, invites applications for a Program Coordinator (Full-time, Non-Exempt) in the Graduate & Executive Education department. Reporting to the Assistant Director of the Strategic Leadership Division, this position will work with other program coordinators to support all student services and program delivery aspects of Executive MBA programs in addition to 10+ non-degree course offerings within Graduate & Executive Education. The primary responsibility is general program support leadership to include overseeing and supervising program operations and delivery, with a secondary role for relationship development with students and collaborating international institutions. Program operations and delivery includes planning and coordinating team efforts with the collaborating institutions for the off-campus residency periods, both domestically and internationally.

Requirements

• Bachelor's degree required
• 3-5 years of professional experience in program/project management roles

Nice To Haves

• Master's degree preferred
• 2+ years in higher education preferred
• Experience in curriculum development, admissions, recruiting, marketing, and business development preferred

Responsibilities

• Provide comprehensive support for the Executive MBA degree and non-degree programs, ensuring the seamless delivery of academic services, events, and experience for all stakeholders and ensuring that budgets are added to per the Director's contractual delegations.
• Manage all logistics, communication and technology for the academic program(s).
• Oversee student registration, matriculation requirements, and the graduation process, ensuring all academic milestones are met for students.
• Manage weekly communications to ensure clear and timely updates to both students and faculty, promoting a positive and productive academic environment.
• Coordinate all logistics requests with Event Services, DART, vendors, and parking teams to coordinate logistical needs for academic events and activities.
• Assist with financial aid initiatives, address billing inquiries, and process necessary documentation to support students' financial needs.
• Oversee student records management, fee payments, and ensure that all processes are completed in a timely and accurate manner.
• Coordinate faculty and student onboarding maintaining a continuous flow of relevant materials, communications, and resources.
• Manage the delivery of virtual classes and meetings via platforms like Zoom, Microsoft Teams, and other Microsoft Suite tools.
• Ensure the seamless delivery of academic programs by overseeing and coordinating all aspects of academic support services.
• Assist students with academic challenges, offering guidance and resources throughout their program to ensure their success.
• Continuously evaluate ways to improve program operations to enhance the overall experience and address areas for improvement.
• Cultivate strong, effective relationships with faculty, staff, and stakeholders to ensure a high return on investment (ROI) for all stakeholders involved in the program.
• Monitor the curriculum, schedules, and faculty requirements to ensure smooth and effective academic delivery across all programs.
• Evaluate the program's effectiveness through pre-entry, mid-term, and exit evaluations, providing valuable feedback to drive improvements.
• Serve as the lead for the Leadership Development Program (LDP) and Organizational Action Project (OAP) ensuring their successful implementation and continuous improvement.
• Act as the primary liaison between multiple internal and external departments, ensuring seamless coordination and communication across teams.
• Provide exceptional service and support to internal and external stakeholders, ensuring that their needs are met with professionalism and care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: Bachelor's degree