Inside Program Coordinator, FususCONNECT

Axon • Boston, MA

4d • Hybrid

About The Position

In the capacity of an Axon Fusus Community Connect Program Coordinator, you will hold a pivotal role in cultivating partnerships between law enforcement agencies and communities, overseeing the implementation and management of the Axon Fusus Community Connect program. Your principal responsibility will revolve around serving as the primary liaison for collaborating agencies, with a key emphasis on fostering community engagement, orchestrating outreach initiatives, and ensuring the seamless adoption of the Axon Fusus Community Connect program.

Requirements

• Bachelor's degree or 1–2 years of relevant experience in public safety, community programs, or customer support.
• Strong communication and relationship-building skills.
• Interest in public safety, community engagement, or civic tech.
• Comfortable working independently and as part of a cross-functional team.
• Willingness to learn about video management systems, public safety technology, and law enforcement workflows.
• Basic experience with tools like Salesforce, Microsoft Office (Excel, Word, Outlook), or similar platforms.
• Strong attention to detail and follow-through.
• Ability to manage your schedule and prioritize tasks in a fast-paced environment.
• Must pass a Criminal Justice Information Service (CJIS) background check and maintain CJIS clearance. Handle confidential and highly sensitive information.

Responsibilities

• Act as the primary intermediary between law enforcement agencies and the community, advocating for and introducing the Axon Fusus Community Connect program.
• Monitor a centralized mailbox and response to messages in a professional and timely manner
• Coordinate and schedule installations of Axon Fusus CORE devices, ensuring seamless execution.
• Solicit and present community engagement materials to law enforcement clients for review and subsequent dissemination to the community.
• Efficiently process incoming orders, meticulously capturing and inputting all details into the system
• Liaise with pertinent departments or teams to promptly fulfill orders and surpass customer expectations
• Track and analyze installation metrics to assess program health, implementing data-driven strategies to improve adoption

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level