Program Coordinator - ECM IE

Amity Foundation•Moreno Valley, CA

1d•$70,000 - $70,000

About The Position

The ECM Program Manager oversees the Enhanced Care Management (ECM)- Community Supports (CS) project in the assigned County. Supports the Management Team, as well as oversee the day-to-day administration of programming activities and provides direct supervision to faculty working on this project. ECM is a comprehensive, patient-centered approach to healthcare that aims to improve outcomes for high-need populations. This involves the coordination of medical, behavioral, and social services to address the full range of patient needs, focusing on those with complex and chronic conditions. ECM programs are designed to optimize care delivery, reduce unnecessary hospitalizations, and improve the overall quality of life for students served. The Program Manager is responsible for the Team Management, Staff Development, Stakeholder Engagement, Community Partnerships, Financial Management, and Program Compliance.

Requirements

Excellent interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in the community and within the organization.
Knowledge of contract parameters, objectives, milestones, and other deliverables.
Knowledge of the contracting process and associated local, state, federal and other regulations.
Ability to integrate budgetary and service utilization data, forecast expenditures, and respond to ensure both effective provider utilization and budget compliance.
Ability to multi-task, identify problems, provide recommendations to management teams, and implement any applicable systems.
Ability to work constructively with diverse people and with parties that may have divergent perspectives and interests.
Ability to clearly express concepts and direction, both orally and in writing, and to prepare complex reports, policies, and procedures.
Understand and appropriately apply Amity policies and procedures and adhere to agency-wide practices and regulations.
Strong oral and written communication skills.
Proficient with software such as Microsoft Office Suite (Word, Excel. Email, Internet, etc.).

Responsibilities

Oversee the development, implementation, and continuous improvement of the ECM-CS program in assigned county, ensuring the needs of members are being met.
Manage and supervise the work of assigned staff/team.
Comply with contract requirements, as well as state and federal regulations.
Train a multi-disciplinary team (Advocates, Housing Navigator and Quality Assurance Specialist)
Work closely with the Advocates and other team students to identify necessary clinical and non-clinical resources that may be needed to appropriately assess enrolled ECM studentsâ health status and gaps in care.
Foster a collaborative culture that encourages teamwork, continuous learning, and excellent student care.
Establish and maintain relationships with healthcare providers, community organizations, and other stakeholders to enhance service delivery and address the comprehensive needs of students.
Provide oversight to billing/claiming processes, ensuring alignment with contractual requirements and MediCal ECM standards.
Evaluate program operations and activities in terms of over-all effectiveness and compliance; implement improvements and modifications as necessary; and adjust overall goals and objectives in response to program directives and/or student needs.
Ensures compliance with Amity policies and procedures and applicable contract obligations.
Attends and participates in Amity community building functions.
Attend workshops, meetings, and trainings as requested by the Program Manager.
Performs other related duties as assigned.