Program Coordinator (CMA)

NATIVE AMERICAN MENTAL HEALTH SERVICES CORPORATION•Red Bluff, CA

11d•$20 - $26

About The Position

Duties and Responsibilities: Administrative Support: Greet and assist clients in a professional and courteous manner. Answer phone calls, schedule appointments, and manage the clinic's calendar. Maintain electronic and paper filing systems, ensuring accuracy and efficiency. Manage correspondence, including emails, letters, and faxes. Assistance with Office Management: Support the Clinic Manager in overseeing daily operations and workflow. Assist in the training and supervision of administrative staff. Help implement office policies and procedures to improve efficiency. Monitor inventory levels and send in purchase requests for office supplies as needed. Ensure compliance with healthcare regulations and maintain confidentiality of patient records. Collaboration and Communication: Liaise with therapists, clinicians, and other staff members to coordinate patient care. Communicate effectively with clients, providing information and assistance as required. Collaborate with external vendors and service providers to resolve issues and ensure smooth operation of office equipment and facilities. Problem Solving and Decision Making: Identify and address operational challenges proactively, seeking input from management as needed. Exercise sound judgment and discretion in handling sensitive information and resolving conflicts. Take initiative to implement improvements and streamline processes to enhance overall efficiency. QualificationsQualifications: Education & Certification: Certified Medical Assistant (CMA) is required. Medical Assistant experience is required. Experience: Minimum of 1-2 years of experience working in a medical office or behavioral health setting. Strong organizational and multitasking skills with keen attention to detail. Excellent communication and interpersonal skills, both verbal and written. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic computer skills. Ability to work independently as well as part of a team in a fast-paced environment. Experience with psychiatric or behavioral health patients, particularly those with treatment-resistant depression, is preferred Skills & Abilities: Strong organizational skills with the ability to manage scheduling and patient flow efficiently. Excellent communication and interpersonal skills for working with patients, families, and healthcare providers. Compassionate and empathetic attitude toward patients undergoing mental health treatment. Ability to remain calm and professional during potentially stressful situations. Proficiency with electronic health records (EHR) systems.

Requirements

Certified Medical Assistant (CMA) is required.
Medical Assistant experience is required.
Minimum of 1-2 years of experience working in a medical office or behavioral health setting.
Strong organizational and multitasking skills with keen attention to detail.
Excellent communication and interpersonal skills, both verbal and written.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic computer skills.
Ability to work independently as well as part of a team in a fast-paced environment.
Strong organizational skills with the ability to manage scheduling and patient flow efficiently.
Excellent communication and interpersonal skills for working with patients, families, and healthcare providers.
Compassionate and empathetic attitude toward patients undergoing mental health treatment.
Ability to remain calm and professional during potentially stressful situations.
Proficiency with electronic health records (EHR) systems.

Nice To Haves

Experience with psychiatric or behavioral health patients, particularly those with treatment-resistant depression, is preferred

Responsibilities

Greet and assist clients in a professional and courteous manner.
Answer phone calls, schedule appointments, and manage the clinic's calendar.
Maintain electronic and paper filing systems, ensuring accuracy and efficiency.
Manage correspondence, including emails, letters, and faxes.
Support the Clinic Manager in overseeing daily operations and workflow.
Assist in the training and supervision of administrative staff.
Help implement office policies and procedures to improve efficiency.
Monitor inventory levels and send in purchase requests for office supplies as needed.
Ensure compliance with healthcare regulations and maintain confidentiality of patient records.
Liaise with therapists, clinicians, and other staff members to coordinate patient care.
Communicate effectively with clients, providing information and assistance as required.
Collaborate with external vendors and service providers to resolve issues and ensure smooth operation of office equipment and facilities.
Identify and address operational challenges proactively, seeking input from management as needed.
Exercise sound judgment and discretion in handling sensitive information and resolving conflicts.
Take initiative to implement improvements and streamline processes to enhance overall efficiency.