PROGRAM COORDINATOR CLINICAL SERVICES - HEALTH PLAN SERVICES

Cook County, IL•Chicago, IL

33d•$80,003 - $90,606

About The Position

The Program Coordinator supports the health plan's Clinical Services programs, including Care Management (CM), Behavioral Health (BH), Utilization Management (UM), Community and Social Services, Health and Safety and Long-Term Services and Supports (LTSS). Supports quality improvement and adherence to regulatory and accreditation standards in one primary area but cross covers other areas as appropriate and needed. Interacts with a diverse range of clinical and administrative professionals to coordinate programs; develops and implements tools and workflows; collects data and produces reports to demonstrate program performance. Helps ensure the health plan's goals of improving member satisfaction, health outcomes and health equity in Cook County. This position is exempt from Career Service under the CCH Personnel Rules.

Requirements

Bachelor's Degree from an accredited college or university is required (Must provide official transcripts at time of interview)
Three (3) years of healthcare, social service or professional academic/educational experience is required
One (1) year of experience with data collection, analysis or reporting is required
One (1) year of experience coordinating programs or projects is required
Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) is required

Nice To Haves

One (1) year of full-time experience analyzing data (quantitative and/or qualitative) and use of database software
One (1) year of full-time experience in quality assurance or performance improvement in healthcare and/or social service agency
Experience working in a Medicaid or Medicare managed care organization
Project management certification or training (Lean/Six Sigma, etc.)
Previous work experience with a Home and Community Based Service (HCBS) Waiver Program or Long Term Care (LTC)
Proficient in Microsoft Visio
Bilingual

Responsibilities

Develops and maintains work plans, project targets, timelines, and program activity tracking tools to track key milestones for completion.
Develops tools to monitor and track program performance including audit tools, surveys, dashboards, reports, etc. Collects, summarizes, and analyzes program performance data and creates quantitative and qualitative reports.
Presents multi-format reports to a variety of audiences, including reports to Health Plan governance committees.
Identifies program gaps, problem areas, opportunities and works collaboratively with internal and external stakeholders to generate meaningful, actionable, results-driven program and quality improvement.
Documents complex processes; produces and presents workflows; drafts content for policies and procedures.
Documents program management activities to demonstrate compliance with organizational, regulatory and accreditation requirements.
Contributes to the Health Plan's annual work plan and evaluation, particularly by prioritizing high impact and achievable goals.
Ensures follow-up on assigned tasks, tracks and ensures timely submission of key program documents/reports
Engages internal and external partners to effectively coordinate and streamline information flow, service delivery and performance improvement initiatives; maintains key contact lists for programs.
Engages members and providers on direct program implementation.
Assists in scheduling, developing, implementing, and coordinating logistics for training programs/sessions and meetings including, but not limited to, agendas, handouts, evaluations, on-line meeting resources, recording notes/minutes and tracking attendance.
Performs other duties and coordinates special projects as assigned.