Program Coordinator (clinical) - Care Team (Iowa CCBHC)

Heartland Family Service-posted 4 months ago
$49,200 - $62,243/Yr
Full-time • Mid Level
Council Bluffs, IA
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This Care Team Program Coordinator supports the Community-Based Services Program Director in overseeing Care Team Specialists across Pottawattamie County and the Southwest Iowa region. This position ensures high-quality care coordination for Heartland Family Service clients by supervising staff, implementing best practices, and fostering collaboration with internal and external providers. This individual agrees to be highly organized, detail-oriented, and able to manage competing priorities while promoting a trauma-informed workplace. Regular travel to regional offices and CCBHC hubs is required.

  • Provide direct supervision, coaching, and performance oversight for Care Team Specialists in alignment with agency standards and CCBHC best practices.
  • Oversee team assignments, treatment planning, and day-to-day problem solving based on client needs.
  • Mentor staff and promote a trauma-informed, strengths-based workplace culture.
  • Support the implementation of new teams in rural communities and assist with service expansion in collaboration with partner agencies.
  • Ensure program quality through monitoring, evaluation, and compliance with established metrics.
  • Manage deadlines for reports, projects, and deliverables, ensuring timely completion.
  • Coordinate and facilitate team meetings, trainings, and organizational processes.
  • Ensure accurate and timely documentation of assessments, case plans, and data.
  • Assist with recruitment, hiring, and onboarding, including applicant screening, interviews, and reference checks.
  • Identify opportunities for innovation and funding to expand service delivery and meet client needs.
  • Collaborate directly with the Program Director on strategic planning, quality assurance, and implementation of services.
  • Create, maintain and share as appropriate a dynamic self-care plan.
  • Strive to make connections between the agency and the larger community whenever possible to contribute to the agency's ongoing fundraising and friend-raising efforts.
  • Bachelor's Degree in Human Services, Psychology, Social Services, Sociology, or related field (required)
  • Master's degree in a related field (preferred)
  • Minimum one year of experience in health and human services or related field
  • Minimum one year of supervisory experience
  • Strong organizational, leadership, and communication skills.
  • Commitment to trauma-informed care and recovery-oriented principles.
  • Compensation: between $49,200 and $62,243 per year (salary is determined by total years of experience)
  • Work Schedule: 40 hours per week
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