Program Coordinator, Capital Pathways

George Mason University-posted 3 months ago

$50,000 - $55,000/Yr

Full-time

Hybrid • Fairfax, VA

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The Program Coordinator supports the effective implementation of the SBDC Capital Pathways Program. The coordinator manages client intake and referral processes, maintains high-quality data and reporting systems, and supports outreach, training, and grants administration. This role requires strong communication and organizational skills, shown interest in small business and local economic development, and the ability to support program delivery in alignment with federal grant requirements and timelines. The Program Coordinator works primarily in the SBDC's Fairfax Virginia offices, with the possibility of a hybrid work arrangement.

Conducts initial intake calls with prospective clients to assess business needs and determine program fit
Refers clients to the appropriate technical assistance advisors or partners based on their needs and eligibility
Follows-up with clients after missed meetings, cancellations, or expressions of interest
Hosts Zoom webinars and assist in filtering and organizing participant questions, and coordinate logistics of in-person trainings
Performs routine audits of client data in the CRM system to ensure completeness and accuracy
Ensures meeting notes and client interaction records are documented appropriately for reporting and analysis
Enters events into CRM system, track attendance and reconcile events
Tracks and reports on impact by Capital Pathways clients
Assists in the preparation of program newsletters, webinar promotion, client success stories, and annual reports
Helps collect relevant data and materials from partners and internal systems
Populates monthly budget monitoring tools and supports tracking spending against program budget
Supports grant compliance by tracking sponsor reporting deadlines
Processes vendor invoices and assists with procurement documentation as needed

Bachelor's degree or equivalent combination of education and experience
Experience using Microsoft Office applications in a professional setting
Experience professionally engaging with diverse stakeholders, clients, or program participants
Experience learning and handling administrative and programmatic tasks independently
Excellent writing and communication skills, with the ability to produce professional emails, reports, and meeting notes
Strong organizational skills, with the ability to manage multiple tasks and deadlines with minimal supervision
Professional interpersonal skills and the ability to engage confidently with small business clients and external stakeholders
Self-starter with initiative and curiosity; eager to learn new concepts relevant to the program
Comfortable contributing ideas and participating actively in collaborative team discussions
Strong attention to detail, especially in data entry, recordkeeping, and financial tracking
Proficiency in Microsoft Office Suite, especially Excel, Word, and Outlook

Experience supporting small business, entrepreneurship, or economic development programs
Exposure to or work with underserved business communities
Experience working with financial institutions, community lenders, or access-to-capital initiatives
Experience supporting program compliance or reporting requirements for federally funded or grant-supported programs
Experience drafting or helping develop communications materials such as success stories, program reports, or newsletters
Experience planning, or providing logistical support for webinars, trainings, or community-facing events
Knowledge of small business development, entrepreneurship support services, or local economic ecosystems
Bilingual or multilingual communication skills preferred
Ability to support the preparation of public-facing materials like newsletters, client success stories, or program updates
Familiarity with federal or state program requirements, particularly related to grants or contracts

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