Program Coordinator Behavioral Health

Rancho Health MSO, Inc•Temecula, CA

21h

About The Position

The Program Coordinator position provides essential administrative and operational support to the Behavioral Health (BH) program. This role is responsible for delivering high-quality customer service, managing intake and scheduling processes, and coordinating care with licensed behavioral health professionals. The successful candidate will be detail-oriented, adaptable, and capable of working effectively in a structured, fast-growing healthcare environment

Requirements

High school diploma or equivalent required.
2 years of relevant experience in a healthcare environment.
Demonstrated ability to provide professional, courteous, and confidential customer service.
Strong organizational skills and attention to detail.
Ability to work independently while contributing effectively to a team environment.
Strong written and verbal communication skills are required.
Willingness to adapt to changing priorities and program growth.
Proficiency with basic computer applications and the ability to learn new systems quickly.

Nice To Haves

Additional education in healthcare: administration or a related field preferred.

Responsibilities

Serve as the primary point of contact for clients entering the Behavioral Health program.
Manage the Behavioral Health call line and respond to client inquiries in a timely and professional manner.
Greet and/or check in clients for appointments, complete check-out processes as applicable.
Assist with the collection of copayments and other patient financial responsibilities in accordance with organizational policies.
Coordinate and manage all aspects of the new client intake process, including:
Scheduling initial Behavioral Health appointments.
Verifying insurance benefits and eligibility.
Creating and updating client records within the electronic medical record (EMR) system.
Assisting new clients in completing the required intake documentation prior to their first appointment.
Ensuring clients are informed of their session format and location (virtual or in-person).
Schedule appointments for new and established clients while maintaining accurate provider calendars.
Ensure timely and accurate documentation within the EMR.
Assist clients with troubleshooting basic technical issues related to virtual appointments.
Support efficient clinic operations by managing administrative workflows and task prioritization.
Collaborate with licensed behavioral health professionals to support continuity and coordination of care.
Communicate appointment updates, client needs, and relevant information to the care team as appropriate.
Support operational needs of a growing Behavioral Health program.
Demonstrate flexibility and adaptability as workflows, systems, and service delivery models evolve.
Participate in process improvement initiatives and team-based projects under the direction of leadership.