Compass Housing Alliance-posted 2 months ago
$31 - $33/Yr
Full-time • Mid Level
Remote • Renton, WA
101-250 employees
Religious, Grantmaking, Civic, Professional, and Similar Organizations

The Program Coordinator provides oversight and coordinates programming for the assigned supportive human/housing services program(s). Programming will directly address participant/resident barriers and enable a smooth transition into next step housing or maintenance of housing. The Coordinator provides case management to a small case load and provides leadership support to the case management team. They work with the Program Manager to facilitate development and expansion of services and facility management through engaging with the community and building networks. Time is divided between leading shift coverage, supervising direct service staff, administrative tasks, schedule management, HMIS management and case management support. All responsibilities are conducted in a manner consistent with the spirit of the Compass mission and its philosophy of care.

  • Build and maintain a network of community providers and services to address participant/resident needs, serving as liaison with referring agencies.
  • Coordinate daily operations of housing programming for participants/residents including move-ins, exits, meal service, social activities, and case management services.
  • Document procedures for individual contracts, including charting, exits, and preparation for annual audits.
  • Ensure the maintenance of logs, track intake and exit data, HMIS reports, invoices and statistical data and maintain client rosters.
  • In support of the program, work with the Program Manager and Director to help facilitate program improvements and developments including staffing decisions, and auxiliary services.
  • Know and understand the contracts and ensure compliance of contracts is being met.
  • Liaise and communicate with partnered support services, such as community service providers, City staff and King County staff and programs in facilitation of referrals.
  • Maintain a caseload of up to 10 participants/residents.
  • Participate in ongoing training and program development.
  • Prepare timely and accurate monthly, quarterly, and annual statistics as required by funders and the agency.
  • Provide and model de-escalation and crisis intervention, developing a supportive milieu. Act as a model for direct service staff.
  • Train and ensure the enforcement of program policies and agency rules.
  • With Program Manager, assure the maintenance of all necessary logs, records, reports, and statistics.
  • Work in conjunction with other Compass programs to support the agency's mission.
  • Hire, train, schedule, and supervise both regular and relief staff to ensure effective delivery of trauma-informed services.
  • Develop schedule and ensure shift coverage to provide service delivery points.
  • Provide leadership support to all program staff including the case management team.
  • Serve as the first point of contact for staff call outs and no shows, which may require finding relief coverage or covering the shift yourself.
  • Provide emergency back-up shift coverage as needed.
  • Manage staff scheduling and ensure adequate coverage to provide service delivery.
  • Recognize the value that different perspectives and cultures bring to the organization.
  • Maintain a favorable working relationship with all other agency employees to foster and promote a cooperative and harmonious working climate.
  • Project a favorable image of the organization to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas of endeavor.
  • Perform all duties and responsibilities in a timely and effective manner in accordance with established agency policies to achieve the overall objectives of this position.
  • Serve as a member of the management team.
  • Help facilitate regular team Staff Meetings with the Program Manager.
  • Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
  • Take prompt corrective action where necessary or suggest alternative courses of action which may be taken.
  • Handle conflict situations proactively and effectively, modeling good conflict resolution skills.
  • Create a climate where staff are challenged, supported, and motivated to do their best to help the individual, team, program, and agency meet its goals.
  • Build strong teams that apply their diverse skills and perspective to achieve common goals in a mutually supportive fashion.
  • A minimum of 2 years' experience in a human service setting dealing with topics of housing instability or supportive housing, mental health, substance use, employment insecurity, domestic violence, required.
  • A minimum of 1 years' experience in direct supervision/management of people, desired.
  • A minimum of 2 years' experience in case management or a direct service role serving those living unsheltered, desired.
  • Awareness and/or training around issues of equity, intersectionality, and belonging, desired.
  • Experience working in an environment where language may be a barrier, desired.
  • Current WA State Food Handlers Permit, desired (If not current, will be sponsored within 1-month of hire).
  • Familiarity with topics of housing instability, mental health, substance use, sexual assault, and/or domestic violence, required.
  • Valid WA driver's license, proof of car insurance, and a driving record that meets Compass standards, required.
  • Work experience is a key factor for success in this role. In addition, success in this role requires a passion for knowledge and drive for continuing professional development or education. A degree in human services, social work or related field would be a complement to the required experience.
  • Full-time position
  • Salary range: $31.50-$33.50 per hour DOE
  • Unpaid meal period (30-minutes)
  • Occasional remote work per manager approval
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