Mental Health Services - Program & Consumer Support Team Leader

Jewish Social Services•Rockville, MD

35d•$60 - $75

About The Position

The Program and Consumer Support Team Leader (PCS Team Leader) is directly responsible to the Director, Program and Development, MHS Operations who assigns work, sets priorities and reviews work on an ongoing basis. The PCS Team Leader is responsible for coordinating and supervising a team of Program and Consumer Support Specialists who provide day-to-day administrative and business services supporting the delivery of clinical, therapeutic, and psycho-educational services; maintain compliance with all federal, state and contract requirements associated with service delivery and payment adjudication (program support) and; ensure effective and efficient engagement of individuals receiving services (consumer support).

Requirements

Bachelor's degree in a related field or 2 - 3 years of experience in a similar position;
Minimum of 4-6 years of experience performing duties outlined above;
Typing Skills - 55 words per minute
Demonstrated leadership abilities and strategic thinking;
Commitment to working in a fast-paced team environment with an emphasis on collaboration and maintaining positive relationships with colleagues and clients;
Ability to actively listen and concisely explain complex information to clients;
Demonstrated organizational and multi-tasking skills;
Outstanding written and oral communication skills;
Working knowledge of common English usage, spelling and business formats
Proficient computer/database skills (Microsoft Office)
Minimum 3 years of experience using an electronic health record or similarly designed system
Excellent customer service skills and professional demeanor

Responsibilities

Provide Administrative and Business Services:
Receive/screen telephone calls and callers providing program information as requested, and/or route calls to the appropriate point of contact
Utilize an electronic health record system to accept and record payments; manage and schedule appointments; log information as requested; provide administrative and demographic screening for individuals seeking services; and communicate with service providers
Review and confirm complete and accurate entry of consumer information into the electronic health record
Interface with patient accounts to address and/or resolve issues with respect to accepting/logging payments for services
Interface with insurance companies to complete benefits checks and confirm benefits assignments in the electronic health record.
Provide operational support in accordance with demands of program and/or service model such as serving as administrative gatekeeper (or point of contact) for external partners/stakeholders
Performs other duties as required
Provide Coordination and Supervision of Program and Consumer Support Specialists
Provide regular supervision to Program and Consumer Support Specialists as needed
Ensure compliance with agency policies, practices, and procedures associated with administrative and business operations
Ensure continuity of operations resulting from vacancies, leave (anticipated and unanticipated), employee relations, etc.
Serve as a 'super-user' for the agency's electronic health record and provide necessary support and training to PCS Team to support effective use of technology
Ensure Effective and Efficient Engagement of Individuals Receiving Services (Consumer Support)
Treat individuals courteously; maintain professional boundaries and confidentiality at all times, and actively demonstrate a 'person-centered' approach to service delivery
Maintain working knowledge/familiarity with all on-going and one-time department programs, services, and administrative policies related to individuals receiving services
Interact with visitors/individuals to direct them to the appropriate programs, services, staff members, etc.
Provide accurate and timely information with respect to an individual's insurance status; provide guidance and information associated with fee assessment and fee setting related to service delivery
Staff Development
Conduct annual written evaluations and develop work plans for supervisees
Participate in interviewing and hiring of PCS Team Members
Ensure supervisee's professional growth and development and encourage staff to identify areas of practice for professional development
Maintain Compliance with all Federal, State, and Contract Requirements/Regulations (Program Support)
Participate in regular training related to Agency policies and procedures and routinely adhere to administrative practices which align with JSSA's mission and comply with all necessary regulations (i.e. HIPAA)