Program Compliance Specialist II

Delaware State Housing Authority•Dover, DE

5d•Onsite

About The Position

As part of the DSHA team, you will have immediate access to health, vision, and dental insurance, vacation and sick leave, paid holidays fitness reimbursement, retirement plan, and more while working to further DSHA’s mission of providing safe, affordable housing. The incumbent is responsible for conducting mandatory federal audits for various affordable housing programs. A significant aspect of the work involves the interpretation and application of state and federal rules, regulations, policies, and procedures. The Incumbent is responsible for identifying factors which cause or contribute to errors rooted in the eligibility determination and rent calculation process. Emphasis is placed on the accuracy of the incumbents' decision. Incumbents will keep abreast of frequent affordable housing policy and program changes at both federal and state levels.

Requirements

One-year experience in interviewing which includes using structured or unstructured interview techniques to obtain facts, explore issues and identify courses of action.
One-year experience in making recommendations for continuation or changes to operations, programs, services, policies or procedures based on findings.
One-year experience in determining compliance with State/Federal laws, rules, regulations, standards, policies and procedures.
One-year experience in interpreting housing laws, rules and regulations.
Knowledge of quality improvement such as evaluating the quality of services, identifying problems and needs and recommending corrective action and improvements to ensure optimum service delivery, goals and objectives are met and ensure compliance with applicable State/Federal laws, rules, regulations and standards.
Knowledge of interviewing techniques to include the ability to obtain sensitive information.
Knowledge of the policies, procedures and regulations of various subsidized housing programs.
Knowledge of recordkeeping procedures, scheduling practices, and reports preparation.
Skill in the use of basic statistics to include averages and percentages.
Skill in interpretation and application of rules, policies, procedures, and regulations and application of same to subsidized housing.
Skill in interpreting and analyzing data received from automated information systems.
Ability to deal effectively with others
Ability to deal effectively with stressful situations.
Ability to develop recommendations for corrective action.
Ability to access data from automated information system.
Ability to work independently.
Ability to perform arithmetical calculations.
Ability to communicate effectively
Skill in basic quality control techniques to include error identification, analysis, and interpretation.
Ability to perform file reviews accurately and efficiently.
Skill in applying regulatory requirements to subsidized housing programs.
Ability to perform analytical and evaluative reasoning and make sound recommendations for problem resolution.
THIS POSITION REQUIRES THE SUCCESSFUL COMPLETION OF A CRIMINAL BACKGROUND SCREENING AND VALID DRIVER'S LICENSE.

Responsibilities

Review/audit applicant/resident records and document the nature of all errors so that: the total error rate can be determined.
Present program methods and procedures that can be evaluated; and more effective methods and procedures can be developed and implemented as needed.
Analyzes routine operating practices and procedures and makes recommendations to ensure smooth and efficient operation.
Examine applicant/resident files to include mathematical computations of incomes, resources and expenses relative to receipt or denial of assistance.
Analyze case determinations for compliance with applicable laws, rules, regulations, policies and procedures of the affordable housing programs. Completes required federal schedule for each applicant/resident file. Write a summary for each file reviewed detailing the nature of errors as applicable.
Keeps superior apprised of issues and accomplishments, follows up and tracks work flow and resolves problems relating to compliance procedures and deadlines.
Analyze data accessed from automated information systems.
Attend staff meetings to discuss laws, rules, regulations and policy interpretations and revisions.
Make recommendations regarding possible solutions to recurring errors.