Program Associate, Tourism Operations

Empire State•Albany, NY

10d•Onsite

About The Position

Under the general direction of the Sr. Director of Tourism Policy and Operations, the Tourism Operations Program Associate will assist with the day-to-day needs around maintaining the New York State Division of Tourism’s promotional materials, inventory management, shipping requests and call center oversight. This position will support all tourism operations needs while also assisting with administrative maintenance of the Division’s segment tourism programming including Path Through History, I LOVE NY LGBTQ, Accessible NY and Black Travel.

Requirements

Bachelor’s degree preferred. Minimum of 3 years of direct related experience may be substituted.
Minimum of 1-3 years of relevant experience within an office setting. Experience managing sensitive relationships with diplomacy and discretion.
Strong written and verbal communications and interpersonal skills
Excellent organizational skills with high level of accuracy and attention to detail
Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment
Excellent problem-solving skills and the ability to respond effectively to unexpected challenges
Ability to work collaboratively as part of a team and independently with minimal supervision
Proficiency in MS Office Suite (Word, Excel and PowerPoint.)

Responsibilities

Assist with oversight of warehouse printed and promotional collateral, including tracking, shipping, order fulfillment and auditing of inventory.
Assist with maintenance of the I LOVE NY call center and Interactive Voice Response (IVR) voicemail system.
Assist in the coordination of the Path Through History (PTH) heritage tourism program, including coordinating nominations for PTH sites and facilitating the distribution of promotional materials for PTH weekend events.
Assist in the coordination and execution of other segment tourism programming including I LOVE NY LGBTQ, Accessible NY and Black Travel, including monitoring shared inboxes and updating event calendars.
Support the digital team on approvals and updates for website listings and accounts on iloveny.com.
Assist in the approval of I LOVE NY Must-See destination nominations and designations.
Conduct outreach to the tourism industry to assist with data collection and maintain contact databases.
Coordinate responses to consumer email, mail and phone inquiries to I LOVE NY.
Maintain process for special road permit requests.
Other relevant projects/assignments as needed.