Program Associate (Hospitality)

Rose Haven • Portland, OR

291d • $22

About The Position

Join a team that consistently shows up with care and respect for each other! We pride ourselves on offering a sense of community that is felt by staff, volunteers, and guests. Rose Haven has provided over 25 years of compassionate service as the only day shelter in Portland for women, children and gender expansive people. We are a femme-centered, gender-specific community that serves those most impacted by gender oppression. Our holistic approach includes meeting essential needs (food, clothing, showers, laundry, and safety) while bolstering long term empowerment (emotional support, wellness activities, and connection to resources and community). We offer low-barrier services in a trauma-informed space to guests who trust us and value their relationships with our community of staff, interns and volunteers. The Program Associate (Hospitality) plays a vital role at Rose Haven, responsible for connecting our guests with clothing, laundry, hygiene supplies and other essential items, and rotates as needed in other direct service program areas, including Wellness (showers and activities) and Guest Services (guest check-in, intakes, mail services, and outside line support).

Requirements

• Can communicate information clearly and with compassion
• Want people to feel welcome, seen and heard
• Are skilled at building rapport and firmly holding boundaries
• Have previous experience working with individuals encountering housing insecurity, low income, domestic/sexual violence, substance use or mental/physical health challenges (paid or unpaid)
• Have knowledge of resources to connect individuals experiencing housing insecurity, low income, domestic/sexual violence, substance use, mental/physical health challenges, etc.
• Can provide non-violent crisis intervention or de-escalation skills
• Are punctual and dependable
• Complete work tasks in a timely manner
• Are adaptable and know how to prioritize in a dynamic, fast-paced, flexible environment
• Have identities and/or lived experience that reflects the diversity of the people we serve.

Nice To Haves

• Are fluent in a language particularly valued by Rose Haven (Spanish, Mandarin/Simplified Chinese, Russian)

Responsibilities

• Maintain hygiene and personal care supplies at the Hospitality Desk
• Understand guests' needs related to clothing, laundry, hygiene supplies, outdoor gear and other essential items and then maintain sign-up lists, retrieve items, or document requests for volunteers to fulfill
• Work closely with volunteers to meet guest requests related to clothing or supplies, providing direction and support to volunteers as needed
• Maintain daily data entry of services provided in guest management system
• Provide rotating float support within our day shelter community space
• Train in other direct service program areas (wellness and guest services) to rotate or fill in as needed
• Assist with receiving in-kind donation drop-offs
• Assist with guest notification and registration for annual activities and special events

Benefits

• Hourly rate of $22
• 100% employer-covered medical, vision, alternative care, and dental benefits
• After 90 days of employment, a 3% matching 401k option is available
• Recognizes 10 paid holidays and 1 floating holiday
• Practice of closing for 2 one-week periods during the year for staff wellness (with pay)
• Vacation and sick time begin accruing immediately, and vacation accrual increases with longevity

What This Job Offers

• Job Type: Part-time
• Industry: Nursing and Residential Care Facilities