Program Associate, Center for Economic Well-Being

National Council on Aging•Arlington, VA

6d•Hybrid

About The Position

We believe every person deserves to age well. That’s why we’re on a path to improve the lives of 40 million older adults by 2030. Come join an awesome team and learn about the work we do, the people we serve, and why equitable aging matters now more than ever. At NCOA, we represent the interests of the aging population across the nation, while striving to live out our core values of equity, excellence, and innovation. This is meaningful work where we put “people first” and our employees can learn and grow, where work/life balance is prioritized, and have a flexible hybrid work schedule while being part of a dynamic, collaborative team. We are interested in growing our team with passionate, committed, and innovative individuals. The Program Associate, Center for Economic Well-Being (CEW) will join NCOA at a time of dynamic growth. POSITION SUMMARY The Program Associate plays a central role in the development and coordination of programmatic activities within the Center for Economic Well-Being (CEW) team. This role works both independently and collaboratively to plan and implement training and technical assistance for network members, including grantees, service delivery partners, and community-based organizations. Serving as the primary point of contact for community-based partners across the country, the Program Associate monitors and supports grantees and other network partners in achieving social impact goals, highlights exemplary practices, and provides information, support, and resources to strengthen and expand an integrated, sustainable service system. The Program Associate works collaboratively with NCOA staff, external grantees, consultants, and other network members and partners and across diverse audiences of service providers, community leaders, funders, and the public. Activities center on technical assistance and support to the Center for Economic Well-Being’s (CEW) network of community-based organizations. Positions at this level typically require experience supporting projects and managing tasks or deliverables. Incumbents are required to exercise judgement within their scope of work based on defined guidelines. Incumbents generally have one or more years of experience in their discipline and a bachelor’s degree or the equivalent, as well as substantive experience at this level. Graduate level degrees may be considered in lieu of experience.

Requirements

Bachelor’s degree with a minimum of one year of experience providing technical assistance or in a related role.
Demonstrated ability to manage projects and tasks effectively, with strong organizational skills and attention to detail.
Exceptional verbal, written, and online communication skills to support work conducted primarily via email, virtual meetings, or over the phone.
Proven ability to establish and maintain effective working relationships with diverse audiences.
Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word). Experience with Salesforce or similar CRM platforms, databases, and online tools strongly preferred.
Ability to participate in occasional, required work travel.

Nice To Haves

Understanding and knowledge of public benefits, aging issues, and/or impact of economic insecurity of older adults preferred. Basic understanding of grant-funded initiatives and associated reporting requirements is a plus.
Familiarity with webinar technology is a plus.

Responsibilities

Provide technical assistance and support to network members to build capacity toward an expansive, sustainable infrastructure for programs. Technical assistance includes monitoring partner activities; researching and providing prompt and thoughtful responses to requests for information or assistance; resource development (tip sheets, issue briefs, fact sheets, toolkits, etc.); ongoing communication with partners via various channels to support their activities and goals; and documenting and sharing learnings and exemplary practices from the field.
Track, identify, and foster use of promising practices related to comprehensive, person-centered approaches that facilitate access to or attainment of health coverage and benefits, economic and financial security, social benefits, and safety net system resources.
Assist with the development of request for proposals (RFPs) to select and award grant funding to qualified community-based organizations (CBOs).
Participate in national and regional meetings and other events to increase knowledge about health care access, economic security, and access to safety net systems and social benefits for older adults, and the work of NCOA.
Communicate learnings about the Center’s work through conference presentations, webinars, reports, publications, and other venues.
Foster a spirit of collaboration, coordination, and communication in carrying out responsibilities, and work closely with NCOA staff to accomplish goals. Participate in team meetings, contribute to the agenda, and support creative solutions to issues that are discussed. Participate in work plan discussions, performance monitoring reviews, and continuous quality improvement activities to contribute to the success of the team.
Monitor program activities to ensure quality and accuracy of work outcomes of contractual and grant commitments. Manage relationships with and provide oversight of partners and grantees. Oversee and track contracts with partners, including assisting with reporting and invoicing requirements.
Research and identify opportunities to promote the Center and network members’ work at national and state conferences and via regular webinars. Assist with submission of abstracts, coordination of webinar schedules, and presentation preparation, as necessary.
Assist with the development of grant proposals to expand the work of CEW.
Perform other responsibilities as assigned.