Program Assistant

City of Fort Collins • Fort Collins, CO

407d • $23 - $25 • Remote

About The Position

The Water Conservation Program Assistant position is an hourly position (up to 29 hours per week) within the City of Fort Utilities Water Conservation Department. The City is seeking an individual who is interested in reducing the community's water use to help create a more resilient and sustainable water supply. Primary job responsibilities include assisting water conservation programs through customer engagement and support, inspections and water savings analysis. In addition to working closely with other water conservation staff and completing tasks independently, this position will spend some time outside of the traditional office environment working with the water utility customers and at community events. Other work includes research and data analysis for various water efficiency planning and program needs. No prior experience working specifically on water conservation and efficiency is required, just a passion for helping our community use our water resources wisely. Additional duties include assisting the Water Conservation Department in water shortage response planning and implementation, such as restrictions or voluntary response efforts, as needed.

Requirements

• Ability to perform basic math and calculation skills.
• Ability to provide good customer service.
• Ability to effectively communicate orally and in writing.
• Strong problem-solving skills.
• Demonstrated cultural competence to effectively interact, serve, and work with people of diverse identities, perspectives, and cultural backgrounds.
• Ability to operate a tablet and desktop computer.
• Ability to work occasional nights and weekends as needed for events.
• Experience and skills with Microsoft Windows software - Excel, Word, Outlook, and PowerPoint.

Nice To Haves

• Bachelor's degree or college level courses leading up to a bachelor's degree in sustainability, horticulture, engineering, environmental science, hydrology, or similar field or equivalent experience is desired, but not required.
• Customer service and data management experience is preferred, but training will be provided.
• Fluency in both English and Spanish is desired, but not required.

Responsibilities

• Communicate the importance and value of water efficiency.
• Provide responsive customer service to internal and external customers.
• Represent Utilities at various engagement events across the community, sharing about water efficiency best practices, answering questions, and providing information.
• Monitor and respond to concerns across Water Utilities service area to support customers in understanding their water use, resolving potential leaks and other water waste.
• Support various water conservation projects through data analysis, research, reporting, and documentation.
• Manage and analyze data, including graph/figure creation using Microsoft Excel.
• Travel to and perform post-installation landscape inspections at customer's homes who have converted their lawns to water-wise xeriscaping.
• Use tablet or computer for data entry in the field.
• Manage inspection scheduling and administrative tasks.
• Other water conservation tasks as assigned.

Benefits

• Hourly rate of $23.00 - 25.00 per hour based on relevant experience.
• Flexible work hours and location.
• Opportunity to extend employment beyond 2025.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees