Program Assistant

Texas A&M • Dallas, TX

3d • $22 • Onsite

About The Position

A part of the Texas A&M University Health Science Center, Texas A&M College of Dentistry in Dallas was founded in 1905 and is a nationally recognized center for oral health sciences education, research, specialized patient care and continuing dental education. As one of the fastest-growing academic health centers in the nation, the Texas A&M University Health Science Center encompasses five colleges and numerous centers and institutes working together to improve health through transformative education, innovative research and team-based health care delivery.

The College of Dentistry is looking for a Program Assistant to serve in the Comprehensive Dentistry department. We desire an individual who subscribes to and supports our commitment as stated above. The successful applicant will bring an expert level of experience to the position and understand the demands of supporting executives in a fast-paced environment. This person must be professional, enjoy working in a high-volume environment and be able to apply strong organizational skills while being flexible in their daily routine. If this is you, we invite you to apply to become a member of our team.

Requirements

• Bachelor's degree or equivalent combination of education and experience.

Nice To Haves

• Excellent customer service skills
• Ability to work efficiently and with minimal errors
• Attention to detail
• Bilingual
• Experience working in a clinical environment
• Prior scheduling experience

Responsibilities

• Dental Student Scheduling Responsible for scheduling patients for D2 - D4 dental students within their group by phone or in person in accordance with prescribed guidelines.
• Documents in the electronic health record all no show and cancelled appointments.
• Completes daily confirmations for assigned group.
• Maintains attendance and track student clinic hours.
• Enter hours weekly into Axium (Electronic Patient Database).
• Documents all patient communication on the electronic appointment request and as needed, in the electronic health record.
• Ensures appropriate documentation should be added to the electronic health record and electronic appointment request and request made for the letters to be created and mailed.
• Tracks and monitor patient response to letters.
• Determines the need for contact, warning and close out letters.
• Confers with patients regarding current charges for procedures.
• Learns the duties of the program assistants in each of the six group practices and acts as a backup during peak clinic time.
• This position does not have a group practice to manage but will train with each program assistant who manages a student load of approximately 50 students throughout the academic year.
• Responsible for a group practice when a program assistant is out sick, on vacation, or running late.

Benefits

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts , and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
• 12-15 days of annual paid holidays
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
• Automatic enrollment in the Teacher Retirement System of Texas
• Health and Wellness: Free exercise programs and release time
• Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
• Educational release time and tuition assistance for completing a degree while a Texas A&M employee
• Living Well, a program at Texas A&M that has been built by employees, for employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees