Program Assistant - Mt. Pleasant

Eightcap Inc • Mount Pleasant, MI

1d • $17 - $19

About The Position

EightCAP, Inc. improves our community by collaborating with private, government, and community organizations to deliver programs that alleviate the causes of poverty and its effects, allowing individuals to become self-sufficient. The Community Resource Specialist plays a vital role in this mission by connecting clients with essential resources and addressing immediate needs to promote stability and independence.

The CSBG Program Assistant provides administrative and operational support to the self-sufficiency programs, working directly with the Community Resource Coordinator and Community Resource Specialists. This role includes acting as the office main receptionist, maintaining accurate client records, assisting with electronic assistance applications, and helping households navigate resources. The Program Assistant ensures that clients and staff have the tools and support they need to achieve program objectives.

Requirements

• High School Diploma or GED.
• Minimum of two years of experience working with low-income households, including volunteer experience.
• Strong organizational and communication skills.
• Reliable transportation with a valid Michigan driver’s license and a satisfactory driving record. Successful clearance of DHS Central Registry, Criminal History Record Check, and ICHAT.

Nice To Haves

• Associate’s Degree in a related field.
• Background in customer service or non-profit office work.

Responsibilities

• Acts as receptionist and serves as the first point of contact for callers and walk-in clients, helping identify eligibility for mainstream resource benefits and providing appropriate referrals.
• Assist clients and households with completing electronic assistance applications, ensuring proper documentation and adherence to program requirements.
• Notify and process records for households ineligible for self-sufficiency services, ensuring clear communication and proper documentation.
• Maintain a working knowledge of EightCAP programs and local resources to benefit low-income households.
• Collaborate with the Community Resource Coordinator and Specialists to enhance service delivery and client outcomes.
• Ensure accurate and timely client record entry into the agency's database, adhering to data quality standards.
• Maintain confidentiality of all client and organizational information, following privacy and data protection policies.
• Participate in training sessions to stay informed about program requirements and resource updates.
• Assist with administrative tasks and other program-related duties as needed to support team goals.
• Adapt to organizational needs by taking on additional responsibilities that support the agency’s mission and goals.

Benefits

• Benefits include health, dental, vision, life insurance, AD&D, medical flex, and a 401k with a 5% employer match on your one-year anniversary. Benefits begin on your 31st day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED